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Colonial Grand at Double Creek
- Apartments
- Austin, TX
About this business
Experience uncompromising quality & exceptional convenience at one of Austin's newest luxury apartment community, Colonial Grand at Double Creek. Save time while living at Colonial Grand with easy access to I-35 and the 45 tollway putting you minutes away from shopping, dining and entertainment and less than 15 minutes to downtown Austin for fun on the weekends, as well as to San Marcos and the Guadalupe River! Save money as each Colonial Grand at Double Creek apartment home comes with a full size washer and dryer. Come and ... read more
Location details
11001 S 1st St, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
So bad. ZERO STARS. Let's start from the beggining. Their roaches are the size of horses. And no matter how mant times they "spray" they don't go away. I have seen 2 large ones in the last week. The show apartment looks nothing like the real aparmtents. They are outdated and gross. My door has a hole in it that was barely patched over, it is still visable. The yellow paint in the aparmnet is gross. Not to mention the previous tenant only left 1 day before us. Gross. The front office and everyone in it are less than helpful. ... read more
Business response:
Thank you for sharing your experience with us. Your feedback helps us improve and we would like to learn more about how we can continue to do all possible to exceed our residents' expectations.
Best !!! I have 2 years at this property and to be honest I have not a bad review all the contrary. I love to live in this place, starting with the staff that is amazing. Few work orders attended immediately. I feel safe and the amenities are amazing. I love the social moments where I can share with new residents. Property is clean and quiet. Thank you Diana and Viri for all you do!
Business response:
We are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Big change I've been living here for 5 years now and It has gotten so much better. Especially with the trash. I see some residents not even make the effort to open up the compactor to throw the trash so they just leave their trash right outside the dumpster & I have notice there is a lot of " Monkey see monkey do's" around here. I literally throw my trash every other day & have no problem with the compactor. I'm happy with the staff and all the hard work the maintenance guys do for the residents when they do not throw their ... read more
Business response:
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The staff working... (Verified Renter) The staff working at the office are always nice and extremely helpful. However when it comes to allowing contractors into our home I believe it will be helpful if someone escorted the contractor into the home. Only the staff has access to the pin number to disable my security alarm and if a staff member is there they can disarm the alarm and re-arm it when they are done would be very helpful to protecting the apartment. Telling a resident to leave their alarm off all day just so a contr... read more
Colonial Grand is... (Verified Renter) Colonial Grand is more than an apartment it is a community. The staff is very friendly and accommodating. The maintenance staff works fast and efficiently. The grounds always look unbelievably well groomed all the time. And the people in this facility are always really nice and friendly - whether you are picking up your mail, working out in the gym or sitting by the pool. It?s by far the best experience I have had in apartment living.
I love my... (Verified Renter) I love my apartment (they are so clean and nice, the pool is awesome, the area is quiet) but more than anything the staff really makes this place my favorite place I?ve called home. They know me by name (and even remember my dogs name!) are always helpful, attentive, and genuinely kind. Any concerns I?ve had have been addressed within a day. The staff really is great. I just renewed my lease and I?m looking forward to another year here.
All is good... (Verified Renter) All is good except for the fact that the apartment had roaches when I moved in. Property management did send pest control out once to resolve the problem and for the most part I've only seen a few since pest control came out. However almost 90 days after move in I recently did see another one in the kitchen area. Another issue is the recycle and trash dumpsters seem to be filled to capacity more and more often.
Great. Everyone in... (Verified Renter) Great. Everyone in the office is so nice!
I have been... (Verified Renter) I have been here for almost 2 months and I love it. It feels secure, its kept up with and the ammenaties actually work! I like that I'm in the city but away from downtown. It's a great lay out for its price. Best apartment in south austin! And I am always looking for deals! Lol
Frequently asked questions about Colonial Grand at Double Creek
How is Colonial Grand at Double Creek rated?
Colonial Grand at Double Creek has a 4.2 star rating with 237 reviews.
When is Colonial Grand at Double Creek open?
Colonial Grand at Double Creek is open now. It will close at 6:00 p.m.
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