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Coastal Volkswagen
- Car Dealers
- Hanover, MA
About this business
Location details
1 Saturn Dr, Hanover, MA, 02339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 3:00 p.m. |
Very helpful
I had the great pleasure of getting Derek to help me through the process of buying a used Atlas from this dealership. He helped me through every step and was very transparent with everything. He kept in touch throughout the whole process and answered any questions I had. Incredible service by Derek and the whole team at Mastria Volkswagen!
Dealer got back to me two weeks ago and said truck was going through Dealer inspections and will send pictures as soon as it's done! Two weeks later nothing
Business response:
Fernando I am sorry to hear this. I am not sure what truck you inquired into. Would you contact me directly so I can see if I can be of any assistance? 951-249-8069 john.ellyson@hendrickauto.com Thank you, John Ellyson General Manager
Good response. Prompt and courteous.
I was going to purchase a car from out of state. I did a pre-purchase inspection on the vehicle and looked at both the carfax and auto check reports. It looked like a good car, but I decided not to go with it because of the poor service from the dealer. I had to call several times to have a sales rep speak with me. A few ears later, when I had additional questions, the sales rep responded by text. I was texting with the sales rep, over what is a very important decision and should be discussed on the phone. A few days later, ... read more
The car’s backseat looked like it had been ripped out and thrown back in haphazardly. And I could hear clicking when the car was put into gear, indicating there was something wrong with the transmission. But I was assured that it was a “normal” noise. I was told what else would I expect from a 10 year old car with 60k miles for $11,000?
My experience was terrible!! I would not recommend this place to anyone. They tell you one thing through email, telling you that the deal you want is doable, then you drive almost 2 hours, thinking you're going to trade in your old car, for the one you really want, only for them to say they can't do the deal on the car you want, but they can get you in a new car, but higher payments, and not even the right make and it's an SUV which you specifically told them you didn't like, you were told you could get the 2019 Chevy Cruze,... read more
Business response:
Hi Tracey: Thank you for coming out to see us. We are very sorry to hear that your drive resulted in not getting the car you would have liked. We are unable to see what happened during your visit because we do not have a record of a visit under Tracey. If we can be of further assistance please contact our manager Jennifer Tejeda for at 512-681-3000. Hewlett Customer Care Team
Dealer response was quick to my inquiry. Looking forward to making a purchase.
Exchanged information with dealer on condition of a 2021 Atlas. The dealership assured us no damage, only a faint scratch in the bumper. After a 2.5 hour drive, we found the vehicle to be in rough shape. All four wheels were scratched up, front bumper had large scratches that were touched up, and right rear door was damaged (three dings and metal pushed in). After rejecting that vehicle, they showed us another. Told it was listed for 42k but they would sell for 39k. I pulled it up on their website and it was already listed a... read more
Frequently asked questions about Coastal Volkswagen
How is Coastal Volkswagen rated?
Coastal Volkswagen has a 4.7 star rating with 1,757 reviews.
When is Coastal Volkswagen open?
Coastal Volkswagen is open now. It will close at 7:00 p.m.
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