This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Cliff Wall Mazda
- Body Shops
- Green Bay, WI
About this business
Welcome to Cliff Wall Automotive, where's its our mission to provide and honest relationship and great deal for every customer. In November 1929, Cliff Wall, Sr opened Cliff Wall Motor Sales in Downtown Green Bay. In the almost 90 years since, our location, name, and vehicles have gone through a few changes, but one thing that's remained the same: Our commitment to serving Northeast Wisconsin through our family-run business.
Location details
1988 E Mason St, Green Bay, WI, 54302, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
Amazing Customer Service! I went to Cliff Wall to have the tread wear on my tires checked. I anticipated needing new tires before winter and had looked at some options online. Rodney took the time to evaluate my tires and showed my why I should consider new ones. Then he helped me pick the best replacement tires for my Forester and was able to take advantage of a rebate offer. This is the kind of customer service that I appreciate and will recommend to others.
Business response:
Thank you for your review- We shared it with Rodney and it made his day! We appreciate that you took the time to recognize our employees. Thank you for also choosing Cliff Wall for your new tires. We appreciate it.
Slow service and didn’t reset warning light Hour and a half for an oil change and tire rotation, and they didn’t reset the maintenance warning light. I had a scheduled appointment, not a walk-in.
Business response:
We are sorry to hear about our slower than expected service. We will work with our service advisors to be sure they effectively communicate about service time. We are also sorry to hear that our techs didn't reset the maintenance light. Our service manager will work with them to be sure they are double checking their work. Thank you for your honest review- We appreciate the opportunity to improve. Thank you also for choosing Cliff Wall.
Friendly, low key sales staff Robin Rose was very helpful and friendly in our initial visits. When we came in to buy a car, Robin wasn't available, so Greg Smith stepped in. Greg was friendly and found us a car that met our specifications. He was very thorough when he went over all the features. Overall, the staff was friendly and very helpful.
Business response:
Thank you for your review. We are happy that you had positive experiences with both Robin and Greg. Thank you for your business.
Excellent service As per usual, the team did rise above the level of expectation; service at this location has always been great. Eric Metzler was superb as has been all the staff over the years.....
Business response:
Thank you for your review and for choosing Cliff Wall. We also think Eric is great!
2019 Subaru Ascent Good experience all around. From ordering to delivery and pickup I was satisfied with the experience. All individuals I worked with on the day of pickup were helpful and professional.
Business response:
We hope you are enjoying your new Ascent. Thank you for choosing Cliff Wall!
Robin & her daughter fabulous Nick was rude Robin was the reason why I purchased the new auto. Robin was wonderful explaining the options of the car I wanted and was very willing to help us while we negotiated pricing. She was out sick during the week and Duane her manager stepped in and was helpful. Duane took a verbal contract with my credit card as deposit and we filled out a credit application over the phone. When I called in on Wednesday to verify my credit had gone thru, Robin and Duane were both out. I was transferred... read more
Business response:
We know that you have had private follow-up regarding your review, but we still want to publicly respond. Thank you so much for purchasing your vehicle from Cliff Wall. We also think Robin and Duane are wonderful additions to our team. We are so sorry to hear that you were passed about from staff to staff, and we are sorry to hear about your negative phone call with one of our team members. Our managers have worked with him to improve his customer service skills and his attitude. We apologize for your negative experience wit... read more
Right size of a dealership. Personable, knowledgeable and responsive. We felt comfortable with Mike and he was able to respond or our questions about the newest Subaru’s. We also considered the Mazda and Mitsubishi Hybrid.
Business response:
We hope you are enjoying your new Subaru. Thank you for your review- We appreciate it and your choice of Cliff Wall!
Oil change, filter, front brake pads, periodic maintenance. In addition of your usual thorough service, you changed the two front brake pads right away even though I told you only at the time of this appointment that I had noticed the day before, on Sunday, that the brake pedal was too soft. That was prompt service. I appreciated it very much.
Business response:
We are glad to hear that our staff met your newest needs. Thank you for choosing Cliff Wall- We appreciate it!
Very happy and a little Disappointed at the same time I was very excited to pick up my car but I had to wait three days to get it because it was going to get detailed before I picked it up. But when I picked it up it was not detailed it had the same stains And finger prints on the body from the first time I seen it And I ended up taking it like that anyways so I was a little disappointed by that other than that my experience was great my sales person was very knowledgeable had a lot of information to share and seem to care a... read more
Business response:
We are so sorry to hear that your car wasn't detailed properly. While time has passed, please don't hesitate to bring it back to the dealership and we will make sure it fully detailed. Thank you for choosing Cliff Wall and glad to hear that overall you had a good experience.
Frequently asked questions about Cliff Wall Mazda
How is Cliff Wall Mazda rated?
Cliff Wall Mazda has a 4.6 star rating with 1,085 reviews.
When is Cliff Wall Mazda open?
Cliff Wall Mazda is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com