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Clayton Homes
- Mobile Home Dealers
- Crestview, FL
About this business
At Clayton Homes, we offer more than affordable homes, we are opening doors to a better life with quality built and energy efficient manufactured homes. Everyone deserves a slice of the world they can call their own and with our off-site built homes, the possibilities are endless. We can help you personalize your new home with a variety of floor plans to choose from. Ask us about our move-in ready homes, how we can help you find land or what garage options we have too! From initial construction to handing over the keys, our ... read more
Location details
5208 S Ferdon Blvd, Crestview, FL, 32536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
0/10, still 2 years later, still have a bjnch of stuff not fixed the main thing is the siding 2 different colors, its wavy, tore, and missing in spots. Cracks in the ceiling from original transport. Holes in the kitchen linoleum where they were gonna put a vent and never did. Clayton said it was fine to have an open contract to have stuff finished, and said they were gonna fix it. Now they wont even stand behind it.
Business response:
Hi Mr. ********thank you for sharing your experience with us. We appreciate your feedback, and we apologize for any frustrations you have experienced. We want to assure you that we take customer care seriously and we have taken action to address your concerns. We have opened and closed a corporate case regarding these issues, and we have completed the necessary steps to resolve them. We have also received your signed confirmation that you are satisfied with the resolution. In order to prevent similar issues in the future, we... read more
Going g on 2 years since my home was delivered and set. I continually find more and more VERY POOR craftsmanship in the building of my home. I am very displeased with what I have and will pay for for the nxt 30years of my life. Crooked window framing,cupboard doors falling off, base board covered up where a vent should be, door handles constantly coming off doors throughout the house. Witness marks from trusses showing through. Faucets coming loose. I would not recommend this house builder to ANYBODY!. you put your life savi... read more
Business response:
Hi Rasco, thank you for reaching out and sharing your feedback with us. We're sorry to hear that you are not completely satisfied with your home purchase. Your home file indicates that warranty work was completed during the warranty period. It is understood that routine maintenance on your home can prevent several of these issues. We would recommend reviewing your Homeowner's Manual, which can also be found at the link below: ********************************
Worst experience in buying a manicured home. All answer are vague or not correct. Lots of details that were not disclosed. Contractor has sib contractors that manage him and not the otherwise. Excuses like truck was broke down for 3 weeks. ( find someone else. Your customer is first) Home is on property now over 6 weeks and we are being told another 6 weeks . Sold our original house with expectations of moving into new place by now. Spending more money a month than I make living in a short term motel and now another 6 weeks.... read more
Business response:
Hi Greg--Thanks for sharing your experience with us. Customer service is of the upmost importance to us, and we take feedback very seriously. Can you please contact our customer advocacy team at customeradvocacy@claytonhomes.com so we can document your concerns? We look forward to hearing from you.
From start to finish of the home being installed, the experience as a whole was disheartening. It took over 9 months to receive the keys to our new home. The manager at the location left mid sale. We thought we were purchasing a well built home, a forever home for our family. And now, only 7 years in, due to manufacturing defects of the plumbing system, we just had to pay close to 10k to have the house re-piped and all new insulation and flooring. The customer care advocacy department ruled againt our case and will not provi... read more
Worst experience I have ever had.These people lie about everything.And then when you confront them they cover for one another.Once they have there money they no longer respond to your calls or keep you up to date.Think twice before you deal with these people
Business response:
Hi Tracy, thank you for sharing these concerns with us. We strive to provide world-class customer service and would like to look into any issues you may be experiencing. Please contact our customer advocacy team at **********************************
Zero stars if it would let me. Been in a brand new Clayton home for a year and has been a nightmare since day one. House is poorly built and constantly falling apart/finding issues even over a year in. Have dealt with warranty since day one about water leaks/seaps and black mold around fart fans and exterior walls. Found nails missing in roof shingles, shingles stretched to save money from factory, gum wrappers to fill the nail holes in the roof but they sent an “expert” out to look and said there was no issue and cleaned th... read more
Business response:
Good afternoon Mr. *******, Thank you for reaching out regarding these concerns. We strive to provide world-class customer care and would like to work with you to resolve these issues. We have sent two different contractors out since we last spoke, on four different occasions. The most recent visit was around 9/11/23. We apologize for any inconvenience caused and assure you that we will send another contractor to address these issues. Our facility will personally reach out to inform you of the upcoming visit. Thank you for y... read more
I am so disappointed about buying my 2019 home from Clayton. When I first got my home I sliced my finger on the bathroom mirror.they didn't file them down. Lock are on backwards, my front door won't stay shut never been able to use my dead bolt. All door have to be adjusted constantly Cracks all over my house . I feel mushy uneven floors, plastic molding in my laundry room peels right off. Window won't open in my living room. All you get is a one year warranty. And it's down hill after that . Manufactured business in Chico C... read more
Business response:
Hi Sherry, thank you for reaching out and sharing your feedback with us. I'm sorry to hear about the issues you're experiencing with your home. Your home was purchased in August 2019 with the last service issue was completed 1/22/20. It's true that regular maintenance is necessary for any homeowner. It may be helpful to review your Homeowner manual for maintenance recommendations that could have prevented these issues. If you're still experiencing problems, we recommend finding a qualified technician who can assess the condi... read more
I purchased a home from Clayton in Lancaster, SC and it was finished in July of 2021. Fast forward to July of 2023, I started developing some unexplained illness symptoms. After Primary Care Doctors, ENT's, Eye Doctors, Functional Medicine Practitioners, and Allergy Testing, it was determined I am highly sensitive and allergic to mold. While trying to uncover a possible source to mold exposure, my boyfriend got up under the house to inspect for leaks. After ripping down under belly wrap and insulation, it was discovered that... read more
Business response:
Hi Kylie, thanks for reaching out and sharing these concerns with us. Your experience is of the upmost importance to Clayton Homes. We see that you are in communication with the retailer, and we are working with them to resolve your issues.
Nice home but we’ve had lots of hassle. The lady that we dealt with in selling us the home did not seem to know all the ins and outs and had to ask for just about every question we had. Also the process took forever because my wife was on maternity leave and they wanted proof that she had a job by having her call corporate and them send in documents showing she still worked even though her boss verified she was on maternity leave. And their maintenance team is not very good. We’ve had all kinds of issues and someone will com... read more
Business response:
Hi Gary, thank you for reaching out and sharing your experience with us. We're sorry to hear that the buying process wasn't seamless, but we do appreciate your business. The retailer has confirmed that all issues have been resolved and to please reach out again if you have any questions or concerns.
Frequently asked questions about Clayton Homes
How is Clayton Homes rated?
Clayton Homes has a 2.6 star rating with 401 reviews.
When is Clayton Homes open?
Clayton Homes is open now. It will close at 5:00 p.m.
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