City Sports Club

Carl M 

on BBB

2 years ago

The company cancellation policy is too convoluted and difficult. Moreover, the customer service is not helpful but rather adversarial. I guess the policy is that you have to mail your cancellation request to corporate and the website indicates that it can be faxed. I understand that a given procedure may be in place however, Instead of trying to accommodate my request, they acted as if they were angry with me that I wanted to discontinue a service that I was paying for. The manager insisted that faxing was not an option when... read more

Tracy B 

on BBB

2 years ago

This club is a nightmare to cancel your membership with. First off all they require that you do it in person so that they can talk you out of it or you have to write to them and hope that snail mail arrives. We were members for a few years. I will NEVER join again. 

Steve C 

on BBB

2 years ago

Stay away from the club. It is unsanitary. It's not worth your hard earned money. They care about selling memberships, period. And whatever you do, stay out of that slimy pool and hot tub. Nasty and gross. 

Greg C. 

on BBB

2 years ago

I have been a customer for almost five years. My first personal trainer before Covid there was terrific. Since Covid, they have been unable to provide personal trainers at 6:00 a.m. so that I can train before work. Four trainers work at the gym, but none are available before 8:00 a.m. I have tried multiple times to give the trainers a chance to come at 6:00 a.m. or even 6:30 a.m. On at least four occasions the trainer did not show up for the scheduled session.I continue to be billed for sessions that they cannot or are unwil... read more

Keith B 

on BBB

2 years ago

The gym does not maintain the exercise equipment. I have to go from one elliptical to another to find one that works. The club in *********, ******** is supposed to be a *********** ***** and I am paying an upgraded price for membership there. The corporate management team should take more responsibility for what they provide by way of useful equipment. 

Alexander T 

on BBB

2 years ago

I mailed my cancellation letter to the corporate headquarters as it says on the LA Fitness website. It says to give 5 business days for it to process, but they never processed it. I was charged for the following month and had my credit card refund me and block future payments to them. I received a call from LA Fitness about the payment not going through. I explained that I sent the letter and that they still charged me, so I had my credit card refund me and block future payments. They apologized and said they would stop call... read more

Tyler L 

on BBB

2 years ago

GM is disrespectful and harasses clients. Have been coming here for over a year. Once in awhile my girlfriend comes when we have a chance to lift together. Over all this time he stops us after checking in at the front and starts being rude for going to workout. Brings my guest over an says she can no longer use my unlimited guest pass due to a crunch memenershil she had over a decade ago. Continues to be rude, unprofessional, and visibly starts shaking. Left such a bad experience I decided to cancel my membership. Plenty of ... read more

Darlene D 

on BBB

2 years ago

Thursday May 26th, I went to the LA Fitness at ***************************************************************************. to meet with ****** whom, I thought was a personal trainer and who would be discussing personal training sessions with me. The meeting was not with ****** alone but included a VP ****. **** walked me through a few exercises with ****** observing, explaining what it would be like with a trainer. This lasted about 20 minutes after which we went to a desk where **** proceeded with his pitch by quoting diff... read more

Pary S. 

on BBB

2 years ago

Training Sales practice horrible. They sign up people without finding out if they can afford it.Very misleading, what one might think is a onetime payment turns into a monthly payment.They coast my daughter **** dollars for a service that she never needed or used.Corporate when from can't help to 50% then 25% to buy out. Keep in mind that depression issues are involved in this., which can easily be proved in any court. My suggestion is stary far away not worth all the aggravation.