City Sports Club

Tracey T 

on BBB

a year ago

Horrible cancellation policy. Deceptive business practices. You should allow customers to cancel by phone, text, email. Having a customer come to the gym to cancel a plan if there is no contract is very shady. You can confirm identity by last 4 digits of card used last 4 of license #, last ssn# etc by phone. Never again! 

Heather S 

on BBB

a year ago

My elderly father was happy I purchased him a membership at this location to regain his health. They convinced him to buy a weekly training package. They consistently canceled his sessions due to a lack of staff to the point he was behind 25 sessions in 6M. They fired and changed trainers like you change underwear. They did not give him a booklet as promised until 6 months. Had 0 check-ins and most trainers sat on their phones and did nothing. The ones who did leave or were fired. One was not even certified (how did he get h... read more

Alba V 

on BBB

a year ago

Very dishonesty members a this club, if customers dont pay attention they continue charging you after the contract was ended 

Alex D 

on BBB

a year ago

This LA Fitness is downright disgusting. The management appears to be completely inept, letting the facilities deteriorate to such a deplorable state. The gym's lack of cleanliness is beyond anything I've ever encountered, and it's genuinely concerning. I've had conversations with other members in the sauna and locker rooms who've contracted foot infections, and it's evident that this stems from the nauseatingly unclean conditions in the sauna and shower areas. This is not just a poorly managed gym; it's a health hazard. It'... read more

Dhinesh R 

on BBB

a year ago

I dont even want to give one star. I am trying to cancel my membership and they keep saying only the manager can do it and she is OFF, seriously. No one else can do it. While signing up and taking money anyone can take it, at anytime even when they have a minute to close. But when you try to cancel they speak all the rules saying she is not here, I should call before coming, etc, seriously a rip off organization. NEVER EVER GO TO THEM EVEN THEY GIVE IT for FREE. Staff are rude and not helpful, Never see the invisible manager... read more

Pamela R 

on BBB

a year ago

I love L A Fitness at **** **********! *******, *****. ********** in this place is sooo contagious! It is always filled with people that I can tell were once great athletes! and still are ! Im not sure why this club draws so many former pros maybe its the great location. But, I have to say that everyone loves the ****** Services Manager, ******* N and his assistant ****. People actually wait in line just to talk to *******! He is so fun and personable! He is never too busy to stop and give his undivided attention to his gues... read more

Jessica M 

on BBB

a year ago

I'm wondering how the business has an A+ rating? When so many customers are un satisfied enough to pursue action through a 3rd party and still are un able to find resolution. I experienced bullying behavior from a male manager at the Seminole esporta in **. that escalated to law inforcement becoming involved. The company so far has tried to spin that into a narrative that an officer was called Over a billing complaint. However when I made the call in the first place I explained to the dispatch that the manager had gotten in ... read more

T'orra S 

on BBB

a year ago

Had an awful experience at the garden city stewart ****** location with the personal training team. I was given false information multiple times and the interactions i had with two staff members has been extremely unprofessional. My trained has shown up late and lied about being in the building when he was not. For my next session he didnt show up and no one contacted me to let me know that the session was canceled . He explained to me that i can freeze my training account for 10 dollars which was not true. Also explained th... read more

Aladdin K 

on BBB

a year ago

Their *********** is never working. Its honestly shameful. I spoke with the manager and she told me they are just waiting on an item to come in to fix the ** and the item has been in the waiting for well over 7 weeks. Unacceptable, its so hot, muggy, smelly. Its disgusting