City Sports Club

Amie N 

on BBB

a year ago

A complete deceptive membership scam . I was told I would have guest privileges on my membership , my daughter and I are members of xsport and work out together , so when I joined at this gym the manager told me I could bring a guest anytime at any gym. I said sign me up . I went to the desk today to find out the age restrictions since my daughter is 17 and the desk couldnt pull up my information with my number . She referred me to the assistant , he told me I would have to ask for guest privileges upon signing up . I said I... read more

yaping l. 

on BBB

a year ago

LA Fitness store in ***************************** for arbitrarily canceling my membership. My member name *******************. My membership was unjustly terminated. I suspect it was due to a staff member's malicious reporting and unfounded complaints against me. I personally have not received any complaint notifications or related information. If someone did lodge a complaint against me, I have a right to know. Without any investigation or evidence, they chose to cancel my membership. I believe this is wrong. I feel discrim... read more

KENNETH S 

on BBB

a year ago

Formal Complaint - LA Fitness used to have fox on the ** but now it's only liberal channels. When I asked the manager to put fox on he went back to the area to change the channel but never did and when I asked him he said he did. I called corporate and they said the channels are corporate procedure and have been the same for a long time -which was a lie. I asked to speak with management and he said he would have the district manager call me- she has not. I asked the manager - are you telling members that if they are conserva... read more

Maqsud A 

on BBB

a year ago

Absolutely Atrocious Contract Policies. Be aware! I had signed up for a personal trainer to help get much needed exercise for my disability. Esporta knew this. My trainer left Esporta out of the blue, and I didn't hear back so I had stopped going. For three months they charged me for ***************** services I never used. Over $2000. I get a call from them, and I state I want to cancel my personal training. They refuse stating they can only cancel a contract in person. I reiterated my disability which is the reason for the... read more

Marina G 

on BBB

a year ago

Complete Scam!!! Was told ** be reimbursed for personal training sessions incurred on my credit card. Signed up for 6 months and was told charges would stop and was NEVER told contract would go month to month. Down $900. La fitness has huge training issues and scamming clients out of money. 

Alberto A 

on BBB

a year ago

Subject: Formal Complaint - La Fitness, *********, ** Dear Better Business Bureau,I hope this letter finds you well. I'm writing to report an unsatisfactory experience at La Fitness, *********, **, on 10/12/2023.As a year-long member of La Fitness, and accompanied by a friend using a 7-day pass, our anticipated uncomplicated sign-in drastically deviated from prior experiences, resulting in a distressing encounter, primarily with ****, who identified as the store and district manager.Despite expressing a preference to discuss... read more

Prefer to Remain Anonymous P 

on BBB

a year ago

I would like to call attention to bias and possible discriminatory practices at LA Fitness, in at least two locations, in **********, ********** and ***********, **********. I visited both locations on behalf of my elderly parents, to enquire about possible membership. My father who is 87 has mobility issues and uses a wheelchair, and his caregiver is my mother, who is 81. I described my parents' needs to use/access a unisex bathroom to change and shower. Although there was a unisex bathroom in both locations, these bathroom... read more

Carlos P 

on BBB

a year ago

At first, they seem very nice, but do not provide clear explanations as to what they are charging. on 9/18, I signed up for a membership. I agreed to pay a sign up fee, plus first and last month. I was told I have no contract and that moving forward, I would only be charged my monthly fee until I decided to stop paying. Two weeks into my membership, I was charged an annual fee, for a membership I had just started. I am still waiting to hear back from them. Called three times, no manager was available. Went in person, manager... read more

Ut S 

on BBB

a year ago

Esporta fitness ********************************* *********, ** ***** Do not be member. Staff is pathetic. Getting membership is easy but for cancellation they give you run around