City Sports Club

Christine H 

on BBB

a year ago

The gym fraudulently charged my card for my 16 year old daughter to have personal trainingwhich she never received. I did not consent for my card to be charged for my minor child to have personal training, and my daughter was never aware she ever signed up for it, and did not attend even one single session. Pebbles at the ******** ESPORTA location told me to come in with my daughters drivers license and she would refund all charges, however I then received a call from *** later that day stating my daughters grandmother signe... read more

Ebrahim P 

on BBB

a year ago

I am a retired senior who was coerced into signing up for a year contract for personal training at the ******, ******** location. I signed documents I wasnt aware of what was on them because it was all on the computer and done so fast but they told my daughter and I that I could cancel at any time without penalty if I have a doctors note. I already had knee issues and osteoarthritis when I started so I wanted to make sure I could get out of that got worse. I did a few sessions and enjoyed it but then the weight training star... read more

Mandy P 

on BBB

a year ago

The worst thing I ever did was sign up for a personal trainer with this company. I am a college student who is overweight and trying to get my health on track. I had some problems where I couldn't work out. They take advantage of those who are trying to be better. They don't send out renewal notices or attempt to make any contact. This is the worst business I have ever been associated with, and I will take my claim to court if necessary. 

Zon L 

on BBB

a year ago

This seems to be a common practice with this LA Fitness location and typically I let it slide, but I've gone into the location in person to cancel the $34.99 fee. They've cancelled mine prior and I've asked them to cancel all the other account which my wife's account they said would be cancelled as well. I called in and they said I'd have to come in person to have it cancelled which I already did prior. It's no wonder I see so many 1 star ratings recently! 

Nur K 

on BBB

a year ago

We signed up for personal training sessions at this location, and the manager told us in the contract that after 10 days you can cancel, you get a refund for the amount paid, however you can cancel before 30 days, without paying a cancellation fee. We tried to cancel the entire week before 30 days and they continually put off meeting us, and eventually made us call the head office. The head office manager said there is a 50% buyout of the remainder of the contract which is 3000$. We are university students and this is becomi... read more

Carmen F 

on BBB

a year ago

I unknowingly signed a 1-year personal training contract with Esporta for $198 month on 2/20/23. I thought it was only for 1 month. The trainer didn't even tell that I sign for 12 months. He gave me the contract after I signed everything. After my first session of training with personal trainer I injured my legs. I went to my doctor and got a note that I cannot continue to do workout until I have surgery on both my legs. Trainer who made me sign so fast this contract never told me it was for 1 year and he never said that the... read more

Cr Z 

on BBB

a year ago

I agree with others below. My 91 year old stepfather was still being charged monthly for a membership he didnt use for the past **** years. This company never sends renewal notices or anything just keeps taking money out monthly. Terrible company that I will never do business with 

Kenya P 

on BBB

a year ago

Had to give 1 star because it wouldn't let me do zero. This gym needs some serious work. Equipment is old and always broke. Makes for a terrible work out experience. They really should charge to go here 

Hilda R 

on BBB

a year ago

I am APPALLED that at the *********** ******* location the Women's bathroom has NO TOILET PAPER OR PAPER TOWELS. It is filthy with **** and wet toilet paper in multiple stalls. When I asked the front desk for Manager they said they do not have one. When I asked for Custodian they said none here. When I asked for toilet paper and paper towels they said don't have that either!!! IT IS DISGUSTING That a gym operates in such unsanitary conditions!!!