City Sports Club

Rosa G. 

on BBB

a year ago

False advertising, I received multiple emails for a new membership at $34.99/month. I tried to sign up on their website but it was not allowing me to do it. I walked into their location and was told they could not ***** the price as it has to be done on the website only. The manager tried to sign me up on the website but was not allowing him to do it. I was told its a glitch in their system. I have sent many emails to corporate and still no contact from anyone. 

Vernon F 

on BBB

a year ago

As of today, its been about 7 weeks without the mens sauna.The sauna is a big part of my routine.No one knows when it will be fixed...I do not recommend using this location (*********, ga ). 

Jermaill C 

on BBB

a year ago

You'd want to read this before visiting this location! Beware!!! I'm warning you if this was the last option on your list for gym to go to I would recommend you do your workout at home. If you've ever visit this location in the past and had a better experience I'm letting you know now that this is NOT the same gym anymore. This is my third time visiting this location and the last time visiting this LAFITNESS/ESPORTA. This is so mind blowing how EXTREMELY DISGUSTING this gym is. The last couple times I visit this location I m... read more

Pete P 

on BBB

a year ago

First, I've called corporate numerous times about broken TVs and equipment. No one cares. They already have your money and refuse to fix anything. Second I wanted to downgrade my membership. I was told i would have to cancel my current membership and pay for new one and pay the initiation fee all over again. Shadiest company ever. They must be in bed with the BBB as they wont let me file a complaint. 

Nicole S. 

on BBB

a year ago

The LA Fitness in ****** ******* is a disgrace to the franchise. I am a teacher and I have a membership with LA Fitness and then signed a contract for a personal trainer so that I could improve my physical well-being. I started out with one trainer. Then I was given another trainer. He worked consistently for about 5 months. Then he started calling off and I was not getting my sessions. He came back then did the same thing again. I reported it to management and I was assigned two new trainers along with the one I was working... read more

Tobias A. 

on BBB

a year ago

Signed up to la fitness nearly 1 month ago, when getting my gym membership and signing up for personal training, the guy explained the personal training contract in terms of me being able to pay for one month, then proceeded to skim through everything not allowing me to fully read the contract and I was told I can continue paying if I liked the service and that the trainer would be someone of his quality, my first day of personal training the trainer showed up 30 mins late and was on his phone throughout the session, they fi... read more

Ting W 

on BBB

a year ago

Their cancellation policy is a scam and they don't care about their members at all. I was a member since 2020. Like other people who started a gym membership, I wanted to have a healthier life style and work out more. I even signed up for expensive personal trainer program. Unfortunately I rarely use the service ever since covid started. But I still keep my account and paid them monthly fees and all other fees since I want to help their business in the way that I can. It's been like this for 2 years until I finally realize I... read more

Hiam A 

on BBB

a year ago

This business should go under major investigation. Not only they are bad with customer service but they are so abusive to their employees. Lack of good business and poor management, ever since my son started working there he comes home so drained unmotivated and feeling depressed. As a young man in his second year college, he has to hear it from gym members from other location that he is fired from the location he was assisting in during employee shortage. He worked every weekend showed up to work never calling in sick, he h... read more

Ab A 

on BBB

a year ago

I have been a member since 2017. Working out 5-6 days a week. The gym used to be clean and the equipment was well taken care of. On December 2022, two of the cable machines broke and they are yet to be fixed. Last week, two more broke, and I believe another one just broke more recently. Where is the maintenance team at?? People are crowding the cable machines and everyone is frustrated. Why are we even paying for the membership when even some of the dumbbells and the ** bars are missing?? This is ridiculous. This review is f... read more