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Cincy Gutter Boys
- Roofing
- Covington, KY
About this business
The trained staff at Cincy Gutter Boys is committed to ensuring that your home is the cleanest it has ever been. Call us today for the best Covington, KY Cleaning Services in the area.
Location details
521 Oliver Street, Covington, KY, 41014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased gutters from Cincy gutter bags two years ago. I should have known what to expect when they offered an insane gutter insurance. (why do I need to insure my gutters?) After install they claim gutters are only guaranteed to work if you purchase continued cleaning services (a few hundred dollars a year minimum). The gutters they installed are already falling off the fascia board, allowing leaks behind the gutters and under the shingles. *** had to hire a ********* to correct install mistakes. two years after install.... read more
Business response:
I called the Gutter Crew about my problem. They said they would come out and fix their two year old install, falling apart already, allowing water into my attic, causing water damage to my home. They never showed up. Problem not solved. Thanks so much for your timely responses on BBB. A multi million dollar companies neglect should be responsible for the damage their neglect causes on their customers. ********************** should be paying for the repairs in going to have to make, or reimbursing me for the money Ive already... read more
My most recent experience with Cincy Gutter Boys was very poor. I have used them for the past several years however, this past year they continually try to upsell and the customer service has declined. They recently cleaned my gutters and installed a new gutter on the back. With the recent spring rains (several weeks following the cleaning), I noticed 2 of the gutters were clogged and overflowing. I notified the company and asked them to evaluate and correct the problem. They should not be clogged if the gutters were properl... read more
My most recent experience with Cincy Gutter Boys was very poor. I have used them for the past several years however, this past year they continually try to upsell and the customer service has declined. They recently cleaned my gutters and installed a new gutter on the back. With the recent spring rains (several weeks following the cleaning), I noticed 2 of the gutters were clogged and overflowing. I notified the company and asked them to evaluate and correct the problem. They should not be clogged if the gutters were properl... read more
Business response:
****** please contact ********************so a manager can follow up with you with this review.
In October 2024, I trusted Cincy Gutter Boys to install new gutters on my home for $1,900. I paid a $500 deposit and agreed to make monthly payments. I genuinely believed I was hiring a reputable company — but I could not have been more wrong. Within just a few months, water started leaking into my first-floor bedroom during every rainfall. The water damage is right behind the gutter line where their work was done. Now my ceiling and wall are ruined — and getting worse every time it rains. When I called to ask for help, I wa... read more
Business response:
We’re very sorry to hear that you’ve experienced issues with your recent gutter installation. Please accept our sincere apologies for any inconvenience and for the incorrect information you were given regarding payment prior to an inspection. To clarify, our company provides a 1-year workmanship guarantee on all gutter installations. We stand behind the quality of our work and are committed to making things right. We would like to offer for our Quality Assurance Manager to visit your property and thoroughly assess the instal... read more
Cincy Gutter Boys literally made it possible for us to buy our home. We were looking at a 120+ year old house that needed to have box gutters replaced. Cincy Gutter Boys are the only ones who worked with us to come look at the gutters while we were seeing the home, before we closed on it. Other companies gave ballpark estimates without getting on the roof. They didn't seem knowledgeable about box gutters or eager to work on them. Cincy Gutter Boys was thousands of dollars less expensive than anyone else. We couldn't have bou... read more
We had Cincy Gutter Boys out to assess out box gutters, and they did some patching and sealed them in March 2022. In July they came to do a regular gutter cleaning, and told us the box gutters were pulling away from our roofline. Another technician came out and said they now needed to be completely replaced, to an estimate of $56,000. We asked for less expensive alternatives, and why this wasnt caught when the gutters were patched and sealed, as they are the only people who have been on our roof and working on the gutters. H... read more
Business response:
Hello,We are sorry to hear about your negative experience. Unfortunately I cannot find any account in our system using the name or email that was submitted here. If you would like to work to have your concerns resolved, please contact our office at ************.
Arrin (sp) was professional, courteous and prompt. Great job. Will use this company again.
Business response:
Hello ***,Thank you for the kind review and we will be sure to let Arinn's manager know that you were pleased with his work. We look forward to servicing your home in the future!
This is mostly a case of the business trying to perform work they admitted they would not be able to perform. I requested a quote to remove clogs from my gutters which have helmet guards. I made sure to ask if they could do this and they quoted me. I believe this is when the company should have backed off and said they were not qualified. Instead they accepted the job and sent out their tech, while I was away from home. The work was attempted and when I inspected after coming home I saw that the clogs remained, I knew where ... read more
Business response:
Hello ***** Thank you for reaching out to us regarding your concerns and we apologize for any inconvenience this has caused you. When pricing a gutter cleaning over the phone, our customer service agents do ask homeowners if they have gutter guards on their gutters so that we can price the job appropriately and set realistic expectations for what our crews can do. It looks like it was notated on your account that you had basic screw in gutter guards which is something our technicians are able to remove during the cleaning in... read more
Since he got her boys came and cleaned the gutters on my building. They did not flush the gutters because I didn’t have a hose available. So they charge me $100 to scoop out the gutters clean. Then they send a contractor out to bid on putting gutter apron in. The price was too high so I did not approve it. They completed the job without my approval and sent me a bill. Then they left two parts of the job incomplete and were unable to complete these tasks. They did reduce the price slightly but it was a huge waste of my time. ... read more
Frequently asked questions about Cincy Gutter Boys
How is Cincy Gutter Boys rated?
Cincy Gutter Boys has a 2.5 star rating with 11 reviews.
When is Cincy Gutter Boys open?
Cincy Gutter Boys is open now. It will close at 5:00 p.m.
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