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Cielo on Gilbert
- Apartments
- Mesa, AZ
About this business
We Are Pet Friendly!, Washer and Dryer Included, Private Patio or Balcony, GE Energy-Saving Kitchens, Walk-In Closets, Cozy Wood Burning Fireplaces, Four Pools and Heated Spa, 24-Hour Fitness Center, Lighted Tennis and Basketball Courts, Reserved Covered
Location details
1710 S Gilbert Rd, Mesa, AZ, 85204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Not for everyone While Cielo on Gilbert is a nice and safe community, I have ran into quite a bit of issues since moving in. Upon move-in I had to reach out to maintenance to replace my washer which was broken, mind you I had just moved-in. I had no hot water in my kitchen, and currently have ants randomly popping up everywhere. Now as far as noise, due to the complex being built in the 80’s you can hear everything around you. Like your upstairs neighbors pacing around until 3 am on their cracking floor boards. You might hav... read more
Business response:
Hi, we're sorry to hear about your experience. We understand your concerns and we want to make things right. Please reach out to us at 480-690-1458 so we can discuss your issues in more detail. - Cielo on Gilbert Team
Poorly staffed and poorly managed All in all just poorly staffed and ran. They will take forever getting to your requests and give you no notice or plan to schedule, to the point that if you get a water leak, you'll end up with mold, and they won't be very concerned about it. They might use spraypaint in an unventilated space, and gas you out of your apartment with fumes, while also getting paint on everything other than what they're painting. You might see a few roaches. Do not get a 1st floor unit unless you never want to ... read more
Business response:
We truly apologize for any inconvenience you may have experienced. Our goal is to consistently offer an outstanding living experience within our community, and we regret if we fell short of your expectations in any way. We're glad we could address your concern regarding the air duct, and we're here to assist with any additional issues or questions you may have. Please feel free to reach out to our office at 480-690-1458, and we'll do everything we can to ensure your comfort and satisfaction. - Cielo on Gilbert Team
Awesome Management! Cielo is truly remarkable, with exceptional management. Pamela stands out for her incredible kindness and responsiveness to all requests. A 5-star facility with 5-star management!
Business response:
We're absolutely thrilled to hear your kind words about our management! It's wonderful to know that Pamela's kindness and responsiveness have made a positive impact on your experience. We strive to provide a 5-star environment and it's great to know we're hitting the mark. Thanks for sharing your experience! - Cielo on Gilbert Team
I LOVE IT!!!! Great people to work with in the office and the community is awesome. I love it here!!
Business response:
Hi there! We are glad to have you as our customer. Thank you for sharing your kind words with us. We are so grateful for your 5-star review. Thanks again for sharing your rating with us and the community. If there is anything you ever need, be sure to reach out to the office and let us know.
STAY FAR AWAY! Living there was such a traumatic experience. It got to bad, that I literally had to be put on anxiety medication just to be able to be in my apartment everyday. There are cops on premises at least every other week, usually across multiple days. They’re answering some call or another. I am by no means in bad standing with law enforcement, however, having a near constant presence is stressful. When I move from a two-bedroom to a one-bedroom after the first year I lived there, it was nothing but problems. They l... read more
Business response:
Valued Customer, we are sorry to hear about your anxiety and hope you're healing up well! In order to keep the rents at a reasonable price, additional charges - such as utilities, maintenance fees, valet, etc. - are set in order to avail such service. Everyone experiences apartment living differently and we are sorry our community proved not to be the best fit for you personally. We wish you the best of luck in your future endeavors.
Do not live here The apartments are very cheaply kept. Front office gives the illusion of upscale living but it’s just a front. No grace period when paying rent and if the online system is down you are still responsible for late fees. Leasing office staff is okay one of the newer employees always has an attitude. Just avoid not worth the money or inconveniences
Business response:
Hello, Valued Resident. Thank you for taking the time to leave a review. We apologize that you’ve had a less-than-stellar experience. Please know that’s not our standard, and we strive to provide the best in customer service and living experience at all times. Clearly we’ve missed the mark with yours and we’d like to discuss how we might improve your time with us. Please reach out to us at cielo.cm@avantiresidential.com or give us a call at 480-497-2051 so that we can set an appointment to speak with you in person to resolve... read more
Nice Apartments to Call Home I've lived here a month so far but my daughter lived here for 12 months last year. It was a good experience for her. That is why I chose to live here. Beautiful landscaping, nicely painted, clean, well kept sparkling pools. All maintenance requests are handled quickly and efficiently by a friendly staff. All appliances work well and are in good condition. Being such a large complex I appreciated that there is a clause in the lease requiring you to conduct yourself in a way that does not disturb o... read more
Business response:
We appreciate the glowing review! Please check out our Instagram page to learn about events and share photos: https://www.instagram.com/avantires/
Diamond in the Rough We moved here in the winter of 2019 after the change in management and have had nothing but good experiences. All of the administrators are excellent to deal with and very friendly. Thanks to the app they have for residents, requesting maintenance is very easy and maintenance workers always attend to issues promptly and with care. That being said, we have hardly had any issues in the time we’ve been here and they have all been minor (a broken window blind, leaky sink). We live on the second floor and hav... read more
Business response:
This great review has made our day! The staff here at Avanti always strives to do a fantastic job.
Too much noise for first floor living. The noise level is extremely high. I'm in a first floor apartment and can hear all creaks and footsteps from my upstairs neighbor and can even track where they walk from room to room. I feel like I'm on their schedule - when they wake up, I wake up. To be honest, I feel embarrassed bringing company over to my place. I've contacted the complex a few times and haven't heard back on a solution, which I am unsure if this can even be resolved at this point.
Frequently asked questions about Cielo on Gilbert
How is Cielo on Gilbert rated?
Cielo on Gilbert has a 3.4 star rating with 407 reviews.
When is Cielo on Gilbert open?
Cielo on Gilbert is closed now. It will open at 10:00 a.m.
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