Chase Bank

Jodie L. 

on BBB

8 years ago

I had a Car financed through ***** ******* ********. My Car was totaled on Dec 14,2016 I called on Dec 15,2016 to let them know and that I would be needing my payoff for my Insurance. And that I would also be needing my pay history for my Gap. I gave them permission to talk to my insurance company. Not only on the Dec 15,2016 but On Jan 04, 2017 and then again a week later because they just seemed not to be able to get it right. So between Dec 15, 2016 up till March we kept asking for the documents so I could have my Insuran... read more

BillyJack 

on BBB

8 years ago

Returned from a 46 day trip overseas to discover that MileagePlus Explorer Chase Visa had assessed the annual fee of $95. Contacted customer service to cancel card and to have annual fee cancelled as well. Was informed that there was a 30 day window for cancellation and we were 3 days beyond that date. I explained that we were out of country for 46 days with very limited email and no phone service and did not even know the fee had been assessed until we returned home. Was told bank policy states there is a 30 day window to c... read more

D M. 

on BBB

8 years ago

I would definitely not recommend. In January we reported a fraudulent account which also reported by the authorities. They had a total lack of cooperation with us and the detective on the case. We had have a subpoena for the information and they have informed the detective that this will take 6 to 8 weeks. In the interim this individual is probably ripping of hundreds of individuals. 

Amanda S. 

on BBB

8 years ago

Chase believe there mistake is your mistake. The customer picks up the slack. I've had the experience of when I changed homeowners insurance Chase didn't figure in the change. And now I got to pay for there slack. Chase going to say that I was suppose to request the change. But here's the thing I talk with them along with the insurance agent and we figured the difference together. The difference was $40 more for my mortgage. I get a text stating that my payment will change. So I logged in at its $116.00 difference. Chase act... read more

Muhammad D. 

on BBB

8 years ago

I no longer live in a state that have Chase, however I still have my accounts. This presents a problem sometimes, so I rely on quick deposits. They no longer allow me to make quick deposits into my checking account because I've had too many overdrafts. However, as soon as I overdraft, I get an alert to add money to my account so that I am not charged. I do this by transferring money from my savings or by using the quick deposit option. So it's very counter intuitive to remove this perk, when this perk is the reason for me to... read more

Jen 

on BBB

8 years ago

I recently have a terrible experience with chase bank. I've used chase sapphire card and chase checking. About a week from today, I tried to use my credit card, but it was declined. I called customer service, and the agent told me it will be reactivated if I fill out w9 form at local branch and send it to the main office. I told him I already sent the form twice last year, but he said there was some missing information. I was upset, but I just went to the local branch and filled out the form. The banker faxed it and told me ... read more