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CBI Offroad Fab
- Auto Parts & Supplies
- Idaho Falls, ID
About this business
Location details
792 E Iona Rd, Idaho Falls, ID, 83401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This business is total sham, hence the * rating here. They charged my card a month ago and never shipped my Prinsu rack. I could never reach them via phone and it took several days to get a response each time I emailed them. They kept stalling and then eventually shipped just the paint protector film separately, but still no rack. I finally gave up and submitted a dispute through my bank. Amazingly enough, the rack was supposedly shipped immediately after I filed the dispute but prior to their last communication back to me. ... read more
Business response:
This customer received his rack within the lead time outlined on our website, which he clearly did not read. He happened to do a chargeback on his credit card the week his rack shipped so he thinks that his chargeback triggered the shipping of the rack. Had we seen the chargeback the rack would have been held. Customer now has the rack and will not return it or reverse the charge back. He has stolen a $1000 roof rack from us.Customer should learn to read before making another purchase from a company that manufactures product... read more
I ordered a roof rack from Prinsu/CBI, but it arrived with missing items crucial for installation. The customer service experience has been extremely frustrating. Responses were delayed, and when they finally did reply, they provided information I already knew and asked for details I had already given.Despite explaining the issue multiple times and pointing out the missing parts in the manual, they continued to ask me to fill out a warranty form. This required unnecessary effort and caused further delays.This entire situatio... read more
I purchased a bumper from them for my 4runner back in January 2021 with an estimated ship date of 4/22. A week prior to 4/22 I called to find out the status of my order to be told it would be another 2 weeks. 2 weeks go by and I call for another update to be told first week of June. I heard nothing throughout this process outside of me calling them for updates. No communication what so ever regarding delays or issues with production. First week of June comes and since I heard nothing (surprise surprise) I called yet again to... read more
Liars. Lies about lead time, production, everything. Great product, HORRENDOUS customer service practices and transparency. Excuses range from but not limited to: our tube bender broke, our power is out, we don't have materials, we don't have enough workers; the list goes on. Stay away unless you want to wait triple to quadruple what they quote on lead times. It's amazing that they're still in business.
Sorry but not sorry. Back on March 9th I placed an order with CBI Off-road for two roof racks. According to yheir website product lead times vary depending on what part you are ordering. For my particular order for roof racks were 1 week+. To be honest I was really thinking about two weeks just to be safe. Well 2 weeks came and went and nothing seemed to change on my customer dashboard. Curious if maybe I did something wrong I emailed their customer service and asked for status. CBI replied with an email basically giving no ... read more
Frequently asked questions about CBI Offroad Fab
How is CBI Offroad Fab rated?
CBI Offroad Fab has a 4 star rating with 383 reviews.
When is CBI Offroad Fab open?
CBI Offroad Fab is closed now. It will open at 9:00 a.m.
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