Catherine Ping Chen-tsai

Anonymous 

on Healthgrades

8 years ago

Does Spectrum not respect you either? I had a bad experience with Spectrum. First, I had to wait five weeks to be seen. I did wait and had a appointment set for 09/28/2017 at 2:00 pm. I drove across the Phoenix valley to get there and signed in at 1:14 pm. I arrived early as I wanted to make sure I was able to complete their "new patient" paperwork to be seen, on time, for my 2:00 pm appointment. I ask the front desk person at 2:15, "How far behind are you running?" She replied,"There is only on 

Anonymous 

on Healthgrades

8 years ago

Pretends niceness but is rude and bossy. Rushed through my full-body exam, got bossy and rude not long after it started. Failed to explain what the bumps on my scalp are. I still have no idea if they're cysts,moles,or just what. She only felt my scalp and didn't look at it ! I had a very painful lip injection/biopsy and no one asked if I was OK even though I indicated I felt bad {shock} , neither Chen nor the assistant stopped to make sure I was OK. The office manager,Donna, is horrible. 

Anonymous 

on Healthgrades

8 years ago

I cannot believe how non-customer oriented this company is. I saw the Chandler office for several years and we now have a billing issue. I contacted the Chandler office at least 4 times to get this fixed and they do not want to deal with it. When I got a notice of collection from Spectrum, I called to explain the situation to the 'main' billing office, Susie, she was absolutely rude. No, it's not a matter of not paying the bill and being irresponsible. It's a matter of the wrong code to the insu 

Steve 

on Healthgrades

8 years ago

I used to see Dr Chen until about one year ago. After 35+ years working outside in the sun primarily in Arizona and a few years in Southern California, Dr Chen advised me that I did not need to be seen yearly, and suggested only being seen once every 2-3 years by a P.A.!!! Are you kidding me! That's nutty thinking! Be careful if you see this doctor!!! 

CG 

on Healthgrades

8 years ago

Dr Chen-Tsai makes sitting in a very dated Chandler office completely worth it! Office staff is very kind and helpful, but the entire office is oddly old-looking. However, Dr Chen-Tsai is very kind, helpful, and extremely thorough in examination and explanation. Her kindness and personable nature is truly extraordinary, and I very highly recommend her and her very kind staff. 

Lindsey K 

on Healthgrades

9 years ago

I scheduled an appointment with Dr. Chen because I was frequently getting rashes under my arms without explanation. I had seen various doctors over the past six years in attempt to diagnose and treat it, but after several biopsies and tests, no one had given me an explanation. Within minutes of visiting with Dr. Chen, she had given me a diagnosis and two different treatment options and one of them was a success! I highly recommend Dr. Chen and plan to see her for all of my dermatological needs! 

Bruce hawkinson 

on Healthgrades

9 years ago

Excellent experience. Both Dr Chen AND her asst. Patty we're incredibly helpful and knowledgeable of my condition. They went out of the way to contact and communicate with me each step of the way. If you need the services of a dermatologist you don't need to look further. Thank you Dr Chen. Thank you patty. They even helped to find insurance for a very expensive problem. 

Terrie wood 

on Healthgrades

9 years ago

Dr Chen- Tsai, is the best she is so easy to talk to she takes time to listen, and makes sure all of your questions are answered, I trust her completely, I take all 8 of my children to her too. She is the most caring dr around. 

Scott Ayers 

on Healthgrades

9 years ago

Very knowledgeable, took the time to explain things and was interested in helping me. Really great experience.