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Casa Buick GMC
- Automotive
- El Paso, TX
About this business
Location details
6800 Montana Ave, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Always a great experience with the service department. Great customer service
Business response:
Thank you for the 5 star review of our service department! We appreciate your business!
Very courteous and service was excellent, as well as the customer service. I been taking my vehicle there since I purchased it and I'm always satisfied.
Business response:
Thank you for the 5-Star review! We appreciate your business!
AVIOD THIS DEALERSHIP AT ALL COSTS! TAKE YOUR BUISNESS AND HARD-EARNED MONEY ELSEWHERE. They are Crooks and will lie to your face to steal your money and do whatever they can to get you into a car. The entire experience with this dealership was filled with lies and double-crosses and when confronted and called out on their wrong doings they totally passed the blame around and said, "This is how we have always done business." First, I had my 2019 GMC Yukon XL towed there after it shut down on me out of the blue. After a $300 ... read more
Very courteous, professional and honest. Grateful ***** in service is so honest. Weve taken our vehicles several times and are very happy with the work
Business response:
Thank you for the 5 star review about our service department. We are happy to hear that ***** was able to help you during your visit. We look forwarding to serving you in the future for any of your vehicle needs.
I think the service department is terrible. I was quoted $500 plus dollars before the coupon and **** discount for rear brakes. When it came time to pay, the old white man behind the counter who is obviously a male chauvinist pig, charged me $562 after the coupon and the **** discount. He needs to retire and quit stealing from females who need their car serviced.
The service is getting worse and worse. Rude customer service. Every time we go there is always someone to come up to our cars and I guess they stopped doing that. When we take our cars in the person that bring the car back drives very reckless and in a very high speed that can run over someone. ****** is very rude on top of that I asked her if my car was done and she rudely responded I havent got the paper work then I waited. Another customer ask for their car and unfortunately they didnt have the paper work but ****** went... read more
Business response:
We are deeply concerned to hear about your recent experience at our establishment and would like to extend our sincere apologies for the inconveniences you faced. We genuinely value your feedback, as it helps us improve and maintain the high standards of service we aim to provide. We would like to address the issues you've raised, but in order to do so effectively, we kindly request that you contact us at ********************** with more details about your visit. Your input is essential to help us identify the specific areas... read more
We were looking for a new vehicle and we purchased an Acadia which we really liked. **** *********gave us excellent customer service he was awesome.
Business response:
Thank you so much for taking the time to leave us a ****** review! We're thrilled to hear that you found the Acadia you liked and that **** *********provided you with excellent customer service. Our team works hard to ensure our customers have a great experience, and it's always wonderful to receive such positive feedback. If you ever need anything else or have questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Way too expensive for services (oil change/tire rotation, especially for wiper blades or other minor services). ******* ** ** ********* **** ** ********
It has been a week since I had my 2021 suburban towed to them. 13,500.00 miles. No communication from them as to the cause of my car not starting. No one ever calls back. Worst customer service ever. I'm contacting owner of company.
Frequently asked questions about Casa Buick GMC
How is Casa Buick GMC rated?
Casa Buick GMC has a 4.5 star rating with 3,959 reviews.
When is Casa Buick GMC open?
Casa Buick GMC is open now. It will close at 8:00 p.m.
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