CarMax's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

CarMax

4.3

About this business

Specialties Welcome to CarMax, America's #1 used car retailer. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. We stand behind our used cars with a 7-Day Money-Back Guarantee. See our local CarMax for written details. Explore more than 40,000 vehicles at our 200+ CarMax locations nationwide. History Established in 1993. CarMax has been revolutionizing car buying since 1993, when we opened our first store in Richmond, VA. With our no-haggle prices and stress free, customer-focus... read more

Location details

449 Pinnacle Pkwy, Bristol, TN, 37620, United States

Get directions
WeekdayScheduleStatus
Mon11:00 a.m. to 8:00 p.m.
Tue11:00 a.m. to 8:00 p.m.
Wed11:00 a.m. to 8:00 p.m.
Thu11:00 a.m. to 8:00 p.m.
Fri11:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
Sun12:00 p.m. to 7:00 p.m.
4.31,542 reviews
Select a rating
Rhonda Mayo's profile image
Rhonda Mayo 
recommend  Recommended
5 years ago

Best car buying experience ever....filled out pre approval found out what I was approved for....called dealership told them what vehicle I wanted...got approved...went to pick up my new car signed the paperwork all in one day... 

Rebecca Johnston Horvath's profile image
Rebecca Johnston Horvath 
recommend  Recommended
5 years ago

Excellent car-buying experience and a great deal on my vehicle. LOVE my new car! 

Danielle Roberson's profile image
Danielle Roberson 
5 years ago

I don’t think I’ll go anywhere else for a car again. My sales person, Jodi, was SO SO great. She was super kind and let my son play on her phone while I was on the phone with insurance, found him cookies, and even helped install my car seat! They were super awesome trying to get me in the car I wanted and really fast. The other members of the sales team were great too, one of them held my son while I printed documents on the computer for me. Plus I got a great deal on a great car! 

Shannah Sullivan's profile image
Shannah Sullivan 
recommend  Recommended
5 years ago

Nate our salesman was Awesome!! He went above and beyond to make sure we got in the vehicle that we wanted. Best buying experience I’ve ever had. 

Joshua Aaron Garner's profile image
Joshua Aaron Garner 
recommend  Recommended
5 years ago

Exceptional customer service. I won’t be shopping anywhere else for a car going forward. 

Kimberly M Buckles's profile image
Kimberly M Buckles 
recommend  Recommended
6 years ago

Skylar went above and beyond for to help me find the right car. From start to finish my experience with CarMax was amazing. Will go there for my next car purchase as well. Thank you. 

Justin Guy's profile image
Justin Guy 
recommend  Recommended
6 years ago

My wife and I enjoyed our first experience with CarMax. Non pushy employees, fast and efficient appraisal with a good selection of quality cars. Thanks again for our 2016 Toyota 4Runner! 

Teresa Baker's profile image
Teresa Baker 
recommend  Recommended
6 years ago

No pressure at all. Pre-approved before we got there. Signed paperwork after test drive & out the door. Dealt with the sweetest, efficient, professional, employee, she went above & beyond. Thank you Kayla!!!!!🥰 

Andy Kilbourne's profile image
Andy Kilbourne 
recommend  Recommended
6 years ago

I've never been to a car place that didn't try to sell me a car. They were very helpful in our buying experience. 5 out of 5 stars and two thumbs up. 

Frequently asked questions about CarMax

How is CarMax rated?

CarMax has a 4.3 star rating with 1,542 reviews. 

When is CarMax open?

CarMax is closed now. It will open at 11:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com