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CarMax

4.3

About this business

Specialties Welcome to CarMax, America's #1 used car retailer. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. We stand behind our used cars with a 7-Day Money-Back Guarantee. See our local CarMax for written details. Explore more than 40,000 vehicles at our 200+ CarMax locations nationwide. History Established in 1993. CarMax has been revolutionizing car buying since 1993, when we opened our first store in Richmond, VA. With our no-haggle prices and stress free, customer-focus... read more

Location details

449 Pinnacle Pkwy, Bristol, TN, 37620, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 8:00 p.m.
Tue11:00 a.m. to 8:00 p.m.
Wed11:00 a.m. to 8:00 p.m.
Thu11:00 a.m. to 8:00 p.m.
Fri11:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
Sun12:00 p.m. to 7:00 p.m.
4.31,542 reviews
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Timothy Berry's profile image
Timothy Berry 
2 years ago

CarMax sold me a wrecked car. I discovered after I did my own search on the VIN. They do not provide CarFax, some other Car check that when it was printed…it could not be read. Not only was it a wrecked 370z but it had multiple mechanical issues they weren’t fixed while under warranty. They only took it back because they had no choice, due to their 30day return policy. Didn’t offer me a ride to a nearby shopping center, just a CarMax bag to carry my possessions and papers. W… See more 

LB Coffey's profile image
LB Coffey 
recommend  Recommended
3 years ago

Shout out to Kim For her hard work and dedication on finding what I was looking for!!! Thanks to Mike in the service dept. For his continuous effort!!! Could not ask for a better teamif I need anything In the future this is where I’ll be shopping 

Michelle Lavonne C. Farmer's profile image
Michelle Lavonne C. Farmer 
recommend  Recommended
3 years ago

I’ve never had a good experience in buying a car. Something always goes wrong or I just have a terrible time. Colton and Brandon were so understanding and kind. They did any excellent job listening to our needs and meeting them to the fullest extent. I would absolutely come back just for those guys. Excellent experience. 

Stacy Marie's profile image
Stacy Marie 
recommend  Recommended
4 years ago

This was by far my best car buying experience to date. My appointment to test drive was at 10am and I was driving away by noon. 

Jay Paul Epling's profile image
Jay Paul Epling 
recommend  Recommended
4 years ago

Easiest car purchase experience ever. Savannah was extremely helpful! Will definitely be buying from again!! 

Bekki Sloane Ostrander's profile image
Bekki Sloane Ostrander 
recommend  Recommended
5 years ago

Easiest experience purchasing a car ever 

Patrick Sutherland's profile image
Patrick Sutherland 
recommend  Recommended
5 years ago

Worked with a few different individuals, but did all of the paperwork, test drive, etc with Landon. He was extremely professional, courteous, and very helpful as this was a brand new process for me. I recommend that anyone looking for a car needs to start here. They lay everything out, break down rates and prices, let you pick through several different financing options, tell you everything that's required upfront, and are quick to assist in any way possible. I will be going back in the future when I start looking for anothe... read more

Jeremy Shepherd's profile image
Jeremy Shepherd 
recommend  Recommended
5 years ago

Nate was our salesman and he made the process super easy. We'll definitely shop here again everyone was very nice. 

John Alexander Revilla's profile image
John Alexander Revilla 
recommend  Recommended
5 years ago

great service! always quality cars! and they treat people like they should be treated! 

Frequently asked questions about CarMax

How is CarMax rated?

CarMax has a 4.3 star rating with 1,542 reviews. 

When is CarMax open?

CarMax is closed now. It will open at 11:00 a.m. 

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