CarePlus Health Plans

Emilio V. 

on Birdeye

2 years ago

Why Medicare gives 5 stars to these people should be investigated. Looks like money is exchanging hands between them. CarePlus customer service is non-existent  

Gloria D. 

on Birdeye

2 years ago

Don't know why Medicare gives them 5 stars, they are a horrible and inhumane company 

Josan G. 

on Birdeye

3 years ago

It's a great insurance company if you are a healthy individual and never require any serious treatment. Trying to get approvals for procedures is like trying to dental work on a great white shark. Deny, Deny, Deny, Delay, Delay, is all they know. We've had Care Plus for several years and they were great when we had no health issues. But when my wife was diagnosed with Cancer and started the long journey of treatments everything went in slow motion for them. We will be moving on to another provider next year and I would ... read more

Daniel S. 

on Birdeye

3 years ago

I work for a medical office and called trying to get authorization for physical therapy. After being on hold for 30 minutes someone answers. I explain that I work for Dr. Smith and am trying to get physical therapy authorization for a mutual patient. The representative asked me if it was capitated or not. I told her that I am not sure what capitated means. Then she hangs up the phone... How do people get away from this. I asked others in the office if they have had similar experiences. They all said that everyone that they... read more

JA C. 

on Birdeye

3 years ago

Bait and switch tactics with Careplus, Fl. Bruno should be embarrassed as well as parent company Aetna/Humana, they seriously dropped the all with this venture.  

Gail J. 

on Birdeye

3 years ago

I have a problem with companies that feel they have to trick you into joining them. I received a card in the mail saying Happy Birthday call to claim your free gift no enrollment required. after 2 phone calls and 5 people they admitted that is NOT TRUE. It is just a scam to get you to sign up. 

Zero T. 

on Birdeye

3 years ago

Nothing but problems with there over the counter staff ! Spoke with two different staff members that didn't put my January order in. Filed complaint and supervisor did nothing but lie about returning a call. I was held on the phone 1 1/2 hours being put on hold several times. No resolve up to this point. Don't consider these crooked people !!! 

Paul R. 

on Birdeye

3 years ago

I only had frustrations with this company so far. Most clinics do not work with Care Plus. I made an appointment and I can't schedule blood tests ... Very simple, I will change companies immediately! 

Richard B. 

on Birdeye

3 years ago

was lied to by care plus agents so many times and given the runaround for days after being denied my prescription for insulin. left on hold for up to 28 mins and then dropped time and time again. \ \they don't like paying out claims