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Carefree of Colorado
- Awnings
- Broomfield, CO
About this business
Location details
2145 W 6th Ave, Broomfield, CO, 80020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Took my money and never from then again. A rip off company. No customer service
Business response:
We appreciate Mr. ****** and his business and certainly his order was delayed. Order was placed on 4/7 and shipped on 4/20. We are experiencing delays due to supply chain challenges and product demand. We understand this is frustrating and we are working hard to get back to our standard 48-Hour Order Turnaround Times. We apologize for the increased lead time. As a point of clarification, we do not charge for product until it ships. We are happy to report that Mr. ******** order has shipped and is on the way to him. Thank you... read more
I contacted a local travel repair company to install an awning over my slide out as water continues to get into my trailer every time it rains. The order for the awning was placed by the repair company with Carefree over twelve weeks ago, and has yet to be accurately fulfilled. The first awning to arrive contained the incorrect parts, and since then there has been a ridiculous amount of mistakes, including items being shipped to the incorrect address. These unprofessional mistakes have also been accompanied by an inexcusable... read more
Business response:
Thank you for the opportunity to comment and respond. We apologize to Melissa and her family as well as the RV Dealer she has been working with for the extreme delays in shipping her ordered product. We show that the order for her slide out awning has been open for 9 weeks and under pre-Covid circumstances this would be an unheard of delay. We certainly do not intend to excuse away the delayed shipment of this order, but the unfortunate reality we face is we have been unable to fulfill this order as quickly as we would all l... read more
I purchased an awning for a slide out on a Class A Motor Home to replace the original that got caught by a wind. My RV dealer suggested this one as protected from wind. However, it is not protected from cold weather. First experience, a few months after installation, was at an RV park which experienced an ice storm overnight. The next morning, could not bring slide in as ice was weighing down the awning in the middle and was caught between the RV and the canister that stored the awning. The previous one, ice would just slide... read more
Rick **** is amazing and is willing to do whatever is needed to help out. Although I feel his hands are tied most of the time due to higher ups, I believe that Rick **** does everything he can to help you out. He is good at explaining things and his patience is amazing. Rick **** gets a 5 out of 5 stars, but I do not feel the same about Carefree Of Colorado.
Business response:
Hi Skylar, Thank you for your feedback. We agree Rick is amazing and we are thankful to have him on our team. That being said, I would love to understand more about your experience and what we can do to improve here at Carefree. Please feel free to contact me directly at 303-410-6226 or email me at the address below. I look forward to corresponding with you. Thank you
I needed technical and parts information. Over a couple of days I personally dealt w ith ***** and *****. They both went up and beyond and turned a very frustrating situation into a very positive experience. We all know the world is going to kick our *** at times. When dealing with business', agencies, corporations, government etc. It usually boils down to individuals. We just want a lil fairness and common courtesy. Golden rule stuff. The secretary/operator also kind and professional. GOOD staff. Thanks & GODLOVYEA Carefree... read more
Business response:
Thank you Alan! We very much appreciate your kind words. We agree Lacey and Julie are first rate-and we are so happy to have them as a part of our team. Thank you again and know that we appreciate your business.
Great company, easy to deal with! Mr. ******** was very prompt and understanding. Thanks, The ***** Family!
Business response:
Thank you Smith Family. We appreciate you and thank you very much for your kind words, it means a lot to us.
Purchased a new Winnebago with a Freestyle awning mfgered by Carefree. It has never extended properly and the customer rep spent 2 weeks trying to fix it. It still does not extent. Very expensive and very poor quality!!
Business response:
Francis, I am sorry to hear of the difficulty you have experienced. Please feel free to contact me directly at the email below and I am sure we can find a solution. Thank you. I look forward to corresponding with you. Warm Regards,
Frequently asked questions about Carefree of Colorado
How is Carefree of Colorado rated?
Carefree of Colorado has a 2.6 star rating with 215 reviews.
When is Carefree of Colorado open?
Carefree of Colorado is closed now. It will open tomorrow at 8:30 a.m.
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