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Carefree of Colorado
- Awnings
- Broomfield, CO
About this business
Carefree of Colorado was established in 1971 after introducing the first truly automatic roll up awning for Recreational Vehicles. Since then, our exclusive focus has been on the design, development, manufacture and innovation of RV Awnings and related accessories. Carefree is the only full-line awning and accessories manufacturer for recreational vehicles in the world. Carefree provides the most comprehensive and innovative solutions for vertical/lateral arm, box, slide-out, window, and entry-door awnings available for use ... read more
Location details
2145 W 6th Ave, Broomfield, CO, 80020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are shipping repackaged / resealed return items that are missing pieces. They have no customer support or Pride in their products
Business response:
Hello *****,When did this happen? I am so sorry that this happened to you. Did you call Carefree to report this? If not, please reach out so that we can get new complete product to you. We do support our customers. We would certainly like the opportunity to find out what happened and make it right. Please call me or email me directly.Nancy************
They are shipping repackaged / resealed return items that are missing pieces. They have no customer support or Pride in their products
Business response:
Hello *****,When did this happen? I am so sorry that this happened to you. Did you call Carefree to report this? If not, please reach out so that we can get new complete product to you. We do support our customers. We would certainly like the opportunity to find out what happened and make it right. Please call me or email me directly.Nancy************
I have a Carefree of Colorado awning on my crossroads camper. One of the arms snapped while eating lunch during our last camping trip causing one side of the awning to collapse and completely destroy the entire arm assembly. It is only about a year old. It collapsed under its own weight. Called and used the prompts to reach the warranty department. Return caller stated that I needed to speak to the warranty department. Another voicemail has been left with no response. Searching online through complaints of the company, I saw... read more
Business response:
Hello, Warranty has tried to reach out to you and has been unable to reach you. We want to get you taken care of. Please email ********************************* or call into the retail warranty line.
Supremely upset. I needed a $50 part for awning end cap that broke. Carefree said part could only be purchased along with replacement motor. Carefree wanted to charge me $350!! Was able to buy the unneeded motor with needed part for ONLY $251 on Amazon. Took the cap off, fixed the awning, now have motor I don't need. The end cap was clearly manufactured separately from the motor, then attached. What a RIPOFF!!
Carefree of Colorado does not return phone calls made to the the parts department. Ive been holding on voicemail for 30 minutes on two different occasions over the past five days. The voicemail tells me how important I am as a customer and how valuable my time is and please leave a number and they will call me back. They do not return phone calls. After five days, its safe to say that Carefree Colorado does not return phone calls. If a consumer purchases one of their products they should be prepared for support.
Business response:
I am so sorry that this was your experience in calling in to Carefree. The season has just begun, and the calls and emails are coming in by the hundreds. Our calls are typically technical in nature and tend to run long. Our agents are answering calls and helping customers. Please email me direct so I can make sure you are taken care of. We are working hard to get back to all of our customers but clearly, we failed for you. Please let me know how I can help.*************************Carefree of Colorado
Buyers beware! If you are thinking about ordering a checkered board awning from CareFree of Colorado, please know that you will not receive a full checker board like pictured on their web site, or any ****** images you may find! Instead of admitting they put it together backwards, they will tell you, Thats how we do it! When I sent one of the customer service agents a pic of what I received, he told me on the phone, Oh wow, yea thats not right! But after he talked to his supervisors, he told me that it indeed was sent to me ... read more
Business response:
<p>Hello ******,</p><p>I will agree with you, that our website may be confusing. It shows pictures of different styles of awnings with this fabric. But, when placing the order, it shows the choice of white or black for last 12 or so inches that cover the awning when it is closed. If you have a box style awning (which you do) it only comes with white or black on the end. That is how the fabric for this style of awning is made. If you have Vertical Arm style, we make the fabric pattern all the way to the rollbar.</p><p>We offe... read more
Now I dont know about all the bad reviews, but I ordered a carefree pioneer awning and I found it easy to install, operates well and looks great.
I had a strong wind break an arm on my awning in October of 2022, we are now in April of 2023. My RV repair guy has been dealing with these people for me, and getting nothing but the run around from them. One person says we don't make that anymore, another says "this is what you need". Each time this happens it takes weeks to find out that they sent the wrong part yet again. You try to call and nobody answers the phone, they want you to leave a message. Well here we are again. I made a special trip to the storage lot to get ... read more
Business response:
Hello ******,Please have the dealer or shop that is trying to fix your awning call me at extension ****. I believe you called yesterday but you didn't have any information so we could help you when we called you back. He can reach me without having to wait. We do have a huge call capacity coming into the building, but we do have a phone system that allows you to choose a call back and not lose your place in line or leave message. I am sorry that this is happening to you. Regards,************************* Carefree of Colorado
I placed an order for an awning through the Carefree website and it indicated $110 shipping to my address in ******. I emailed the company to confirm the shipping cost because that sounded low. *** responded that it would be $220 to ship to ******. I had her confirm that this was shipping to my shop door and provided the complete shipping address. She replied the next day "yes to your shop door" so I went ahead and placed and paid for the order. A couple of weeks later *** emailed and said the shipping would be $580!! I aske... read more
Frequently asked questions about Carefree of Colorado
How is Carefree of Colorado rated?
Carefree of Colorado has a 2.6 star rating with 203 reviews.
When is Carefree of Colorado open?
Carefree of Colorado is closed now. It will open on Monday at 8:30 a.m.
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