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Carefree of Colorado
- Awnings
- Broomfield, CO
About this business
Location details
2145 W 6th Ave, Broomfield, CO, 80020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Carefree is not user or dealer friendly.Can't call in. Not able to reply to emails.BBB needs to out pressure on them to be able to do both.Disappointed dealer in *****.
Has not been a great experience, beware. Units are very expensive so I expected much more.We ordered the unit in mid-June 2025. Received the unit around July 7th. No instructions on installation so had to call them several times leaving messages and finally was sent instructions which I had to print off. Multiple screws missing which I had to go to hardware store to purchase (screws that were listed in the parts but not present). Got the awning installed and deployed - no support arms were installed and included! ugh.Called ... read more
Same sentiments as others. Don't let a placated response by a representative try and dispel the truth. Sent multiple emails called and quickly redirected to eternal hold for 2 time more than 30 min.
They are shipping repackaged / resealed return items that are missing pieces. They have no customer support or Pride in their products
Business response:
Hello *****,When did this happen? I am so sorry that this happened to you. Did you call Carefree to report this? If not, please reach out so that we can get new complete product to you. We do support our customers. We would certainly like the opportunity to find out what happened and make it right. Please call me or email me directly.Nancy************
They are shipping repackaged / resealed return items that are missing pieces. They have no customer support or Pride in their products Hello *****,When did this happen? I am so sorry that this happened to you. Did you call Carefree to report this? If not, please reach out so that we can get new complete product to you. We do support our customers. We would certainly like the opportunity to find out what happened and make it right. Please call me or email me directly.Nancy************
Business response:
I did reach out 5 times actually and ****? who handles ****** issues does not return emails or calls. He ***** at his job no question about it and should be terminated.. Then you have ******** who just wants to pass the ***** she also should be terminated ."Hi *****,Unfortunately you will need to work with ****** on this order as they are the ones that shipped the product.Please note: I work part time for Carefree with various hours, to prevent delays in responses for future inquires please send emails to *******************... read more
They are shipping repackaged / resealed return items that are missing pieces. They have no customer support or Pride in their products
Business response:
Hello *****,When did this happen? I am so sorry that this happened to you. Did you call Carefree to report this? If not, please reach out so that we can get new complete product to you. We do support our customers. We would certainly like the opportunity to find out what happened and make it right. Please call me or email me directly.Nancy************
I have a Carefree of Colorado awning on my crossroads camper. One of the arms snapped while eating lunch during our last camping trip causing one side of the awning to collapse and completely destroy the entire arm assembly. It is only about a year old. It collapsed under its own weight. Called and used the prompts to reach the warranty department. Return caller stated that I needed to speak to the warranty department. Another voicemail has been left with no response. Searching online through complaints of the company, I saw... read more
Business response:
Hello, Warranty has tried to reach out to you and has been unable to reach you. We want to get you taken care of. Please email ********************************* or call into the retail warranty line.
Supremely upset. I needed a $50 part for awning end cap that broke. Carefree said part could only be purchased along with replacement motor. Carefree wanted to charge me $350!! Was able to buy the unneeded motor with needed part for ONLY $251 on Amazon. Took the cap off, fixed the awning, now have motor I don't need. The end cap was clearly manufactured separately from the motor, then attached. What a RIPOFF!!
Carefree of Colorado does not return phone calls made to the the parts department. Ive been holding on voicemail for 30 minutes on two different occasions over the past five days. The voicemail tells me how important I am as a customer and how valuable my time is and please leave a number and they will call me back. They do not return phone calls. After five days, its safe to say that Carefree Colorado does not return phone calls. If a consumer purchases one of their products they should be prepared for support.
Business response:
I am so sorry that this was your experience in calling in to Carefree. The season has just begun, and the calls and emails are coming in by the hundreds. Our calls are typically technical in nature and tend to run long. Our agents are answering calls and helping customers. Please email me direct so I can make sure you are taken care of. We are working hard to get back to all of our customers but clearly, we failed for you. Please let me know how I can help.*************************Carefree of Colorado
Frequently asked questions about Carefree of Colorado
How is Carefree of Colorado rated?
Carefree of Colorado has a 2.6 star rating with 215 reviews.
When is Carefree of Colorado open?
Carefree of Colorado is closed now. It will open tomorrow at 8:30 a.m.
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