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Carefree of Colorado
- Awnings
- Broomfield, CO
About this business
Carefree of Colorado was established in 1971 after introducing the first truly automatic roll up awning for Recreational Vehicles. Since then, our exclusive focus has been on the design, development, manufacture and innovation of RV Awnings and related accessories. Carefree is the only full-line awning and accessories manufacturer for recreational vehicles in the world. Carefree provides the most comprehensive and innovative solutions for vertical/lateral arm, box, slide-out, window, and entry-door awnings available for use ... read more
Location details
2145 W 6th Ave, Broomfield, CO, 80020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unfortunately my RV was damaged by a tree limb and the insurance company's inspector determined the entire awning needs replacing. The order was placed on 9/20/21 and the repair shop was informed the wait time would be 4-6 weeks for delivery. On 10/22/21 I was on hold for 1 hr and 6 min and was caller number 15. I was told by the customer service **** A*****, that the wait time for the Freedom Awning was 2 months from date of order so it should ship approx 11/20. Hoping that it would ship sooner, I called again on 11/8/21 an... read more
Sorry to say this business has gone to the dogs. I ordered two slide covers and that was ok. It got here before I thought it would. One was good the other had the wrong ploy cord size. I call and waited almost an hour to talk to someone. She said she would take care of it and send me the right size cord. So I waited over a week and no cord. Called again and of course waited almost an hour and got ***** who was very good. She told me the lady I talked to first was new and forgot to hit the send button so no order. She fixed t... read more
We had a order placed for toppers for a new RV being built that simply never got filled so a second order was placed and it also seemed to be ignored for some odd reason. MONTHS went buy with COVID being used as a excuse and I get that but FINALLY when I reached a lady named ***** in customer service she took the ball and ran with it and our order was found, made and shipped within 2 weeks. She simply apologized with no excuses and took care of business. So I guess this review is not a "GOOD" review for Carefree but a review... read more
INFERIOR PRODUCT - The name of the company is laughable. Their awning is anything but carefree. About half the time, the awning will not deploy. I have to climb up and bang on it, do a ritual dance and curse multiple times before the thing will deploy. The wind motion detector is battery powered and is a pain to replace - why battery? There are lights on the end of the awning so DC power is right there. It should have an off switch for the motion detection as I would like to put lines on it if I am going to be at a campgroun... read more
Business response:
Hello ********** apologies for the lateness in this reply as I am new to the company. I am so sorry about your experience with your Awning. You should not be having the issues that you are. We would like to help you and also get your end cap replaced. Are you still under warranty? Please reach out directly to our rep that can help you. His name is ***************** He can be reached directly at ************ or ******************************* regards,NancyCare Free of ColoradoNancy *********************** ********************... read more
I ordered replacement parts, the end-caps for the motor side and idler side, in May 2021 ...... it's late July and my order has been delayed repeatedly and I am not getting any response in email as to the status of my order. They've charged my credit card for the parts already and I am getting pretty close to thinking I am going to need to resolve this in court. From what I can see in these reviews, I am going to go back to the manufacturer of my RV and see if I can get this awning replaced with one from a different manufact... read more
I don’t know what is happening to this company. I work for an RV repair company and we have had orders delayed, not because there was a shortage of parts but because people kept telling me it was going to be shipped and that was not the case. Then after 12 weeks of waiting they sent the wrong parts. Obviously we have a very unhappy customer. But the worst part is every time you callYou are on hold for 30 to 45 minutes at least. After 40 years of self-employment I have to say I have never dealt with a company this in efficien... read more
Business response:
Good Morning *******, I am very sorry for the difficulties and delays you have experienced. Please feel free to contact me directly and I will be glad to assist in any way I can. Thank you so much.
Ordered 4 slide out awnings March 10 2021 and still have not received them. 3 times I have called to check progress and have been told they were awaiting parts. Called today and it appears the phones have been disconnected. Not looking good.
Zero customer tech support. We bought the BT12 remote awning with motion sensor. After installation nothing worked as described. The awning would extend but fail to retract anything more than a turn of the tube. Then it would do nothing. I called customer service to at least 4 times to get cut off twice at the 50 min on hold mark. After getting thru I was transferred to a Tech service rep who did not answer the phone, message left with no response. I would strongly NOT recommend Carefree of Colorado to anyone. There are comp... read more
Business response:
Dear Richard ******, I am sorry to hear of your experience thus far. We do care and we would like to assist you. Should you like please email me directly @ ********@carefreeofcolorado.com and we will do out best to support you. Thank you <div id="fpCE_version" style="display:none;">10.3.1</div>
Took my money and never from then again. A rip off company. No customer service
Business response:
We appreciate Mr. ****** and his business and certainly his order was delayed. Order was placed on 4/7 and shipped on 4/20. We are experiencing delays due to supply chain challenges and product demand. We understand this is frustrating and we are working hard to get back to our standard 48-Hour Order Turnaround Times. We apologize for the increased lead time. As a point of clarification, we do not charge for product until it ships. We are happy to report that Mr. ******** order has shipped and is on the way to him. Thank you... read more
Frequently asked questions about Carefree of Colorado
How is Carefree of Colorado rated?
Carefree of Colorado has a 2.6 star rating with 211 reviews.
When is Carefree of Colorado open?
Carefree of Colorado is open now. It will close at 5:00 p.m.
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