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Capstone Real Estate Services, Inc.
- Austin, TX
About this business
Capstone is a full-service, third-party management firm presently managing a portfolio of 35,000 multi-family units and spanning across 6 states. Founded in 1969, Capstone Real Estate Services has enhanced our clients' investments by creating quality living and working environments. Neither Capstone nor its principals owns, buys or sells investment real estate and we have no conflicts with our clients'​ interests in this regard.
Location details
912 South Capital of Texas Highway #220, #220, Austin, TX, 78746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been Living at ************ for over 4 years, I've seen 4 different property managers & 2 management companies, each with different promises to resolve issues but still no resolution, I've been experiencing an ** unit leak for over a year, I've put in several service request and the problem still persist, I recently went in to complain about this issue with the new management company Capstone Real Estate **** A service request has been put in by the leasing agent, no resolution the assistant property manager no resolu... read more
Business response:
Capstone Real Estate Services began managing *********************** on 8/31/2022. We cannot speak to the changes in management prior to us but are honored to be here now and look forward to making positive changes for the community. Upon our arrival we found several ****s needing attention and/or replacement. We have contracted Right ************************** for these services. All equipment orders have been placed and work is anticipated to begin on Thursday, November 3, 2022. Once the **** has been taken care of, we wil... read more
The District Manager for ************************ needs to be replaced. How in the world does applications have to wait for his approval and not the on site property manager? The office ladies said they have reached out to him 4x to approve over 10 applications and he has yet to respond. Move in and move out dates are extremely important as you will have no where to go if your current lease ends and you are waiting around for a District Manager who isnt doing their job accordingly. Whoever this man is running the ******* Mar... read more
Business response:
It has been the hardest task to get ahold of anyone in the Capstone *************** I left over 12 voicemails from the President to the last person on their home page. I have been hung up on twice but the HR person and April ****** All I was seeking if someone to speak about the problems Brichwood Apartments are facing trying to get their property rented out but have to wait on a man who isnt doing his job promptly.
Hello my daughter gave the people at the office a cashier check for the apartment. Which is the deposit cashier check . They deposit the check and No apartment because the ppl renewed their lease. The young lady cash the check n when my daughter went up to get the check . They didnt say they cashed it. So we waited almost 2 months n no check. The manager said she call corporate but still no check. Trying to see if she did ask for a refund on the deposit.Wheres the deposit refund at??? Not happy with this situation
Business response:
We would love to research your situation to determine a solution however, you have not given us enough information. Capstone manages hundreds of properties in many states.
I live at the ************** my car was currently towed off the facilities as well as my neighbors my day was returned free when he showed his lease Im asking for the same treatment I have been unable to give that maybe the color of my skin is the problem Im really not sure living here has been one of the worst experiences ever in this is just one of the problems of the four years Ive been living here I came with and spoke with management I was told I will be called back by 12 Pm it is now 5:54 PM still no call I am currentl... read more
Business response:
We understand the frustration and apologize for any inconvenience with towing, we were able to get the car released at no cost to the resident. The day the issue occurred was the very same day we were able to resolve with swift positive action. We value all our residents and happy to clear up any misunderstandings with the tow policy.
The ******** Apartments in ********* *****, are the most ridiculously ran apartments I have ever endured. They were not ready the day we were supposed to move in. The AC broke the day we moved in, which was the middle of August. They did not get it fixed until 2 days later. The refrigerator hasn't worked for months. The only way you can get it fixed is if you find the VERY NICE repair man on the property. The office hours are basically non-existent. They cannot keep a manager there. You can NEVER get anyone on the phone or a... read more
Business response:
We are in receipt of your concerns regarding ******** ******* Apartments. Please rest assured that there have been changes implemented to ensure that the office maintains a professional and welcoming atmosphere for all residents. The onsite team did have some challenges during COVID however we did have a staff member at the Leasing Office from 8:30 to 5:30pm everyday until recently. As of mid-April the Leasing Office hours changed to Tuesdays & Thursdays 9 am to 4 pm. All residents were notified by an email blast and notices... read more
Capstone Real Estate Services, Inc. Is unable to maintain a habitable property at Forestwood apartments in ***** ******* **. due to shortage of staff. House keeping services are performed only once every two weeks which means they are unable to follow CDC guidelines. Health Hazards are arising due to unable to perform necessary repairs and maintenance. These apartments are fairly new and quickly falling apart. It's shocking to see how low income properties effect residents who work hard to pay the market price, but its more ... read more
Business response:
********** ********** as well as Capstone Real Estate Services Inc., takes every resident concern seriously. Although the property has been short staffed on the maintenance side, housekeeping has been completed consistently according to set work schedules. The property is now fully staffed, and it is our goal to ensure we do not receive any additional reports and that every resident is able to enjoy a nice and clean community!
Capstone Properties, more specifically Cambridge Villas at Dessau Pflugerville Senior living has deplorable conditions for their senior citizens living there. The snow storm during February 15th through February 19th left all seniors without any help. On February 20th, all pipes burst without management (the president) not coming to the property to assess damage until February 21st, 2021. This place needs a full blown investigation to prevent further senior abuse from occurring.
Frequently asked questions about Capstone Real Estate Services, Inc.
How is Capstone Real Estate Services, Inc. rated?
Capstone Real Estate Services, Inc. has a 1.5 star rating with 73 reviews.
When is Capstone Real Estate Services, Inc. open?
Capstone Real Estate Services, Inc. is open now. It will close at 5:00 p.m.
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