Capitol Chevrolet Inc

Philip S 

on BBB

2 years ago

This listed price on the internet was $26,888. I understand that tax "****%, title, dealer fees etc.." are not included in this estimate. A reasonable estimate for a walk away price was $30k ish. Ahead of them providing you more honest numbers, they require a signature to commit to make a decision and a test drive. All of this before coming back and adding fees and your true walk out the door price. The salesman came back with a total of $43,000. We got up to leave, but then proceeded to have to do the song and dance of them... read more

Alexis R 

on BBB

2 years ago

I put 4k down for my car which for 1. The bank doesnt ask for a down payment its them who do and they pocket it . 2. They tax you way more than for what the car actually goes for . 3. This car has had so many recalls already its RIDICULOUS. 

Blake S 

on BBB

2 years ago

I had to wait 15 hours over three days to buy a vehicle because I was being ignored and put aside by staff. After confirming purchase price with the dealership and my bank, they snuck in a $2500 charge without telling me. After I demanded they remove the hidden charge and the payment went through, they wouldnt let me leave. Rude staff and terrible business. 

Elaine D 

on BBB

2 years ago

This is not a good place for car repair nor diagnosis. Twice in one month same light back on in two weeks. They keep your vehicle 6-8 days. No communication, no diagnosis. No one returns voicemail calls. When you do hear from them it is only by stopping in person. Then everyone is out to lunch or service writer has not had a chance to check your vehicle (5 business days). No manager nor service writer has a answer for you. 

Monica N 

on BBB

2 years ago

***** was so desperate to sell a car that he provided false information when I realized this and called him out on it it took me the entire day to speak to someone to reverse the sale in which they refused to give me documentation saying that I wont be responsible for the vehicle. Then when I got to the dealership they were very rude to me and my family member wont ever be going there again 

Debra F 

on BBB

3 years ago

Bait and Switch - On Saturday August 6, I drove to this dealership from ********* **, an hour and a half drive, after confirming that the car I intended to purchase was still available and still on the lot. I arrived sometime shortly after 1PM and was there until almost 4 PM. The car was there, it was shown to me, and I performed a test drive on the car. After stating my intent to buy this vehicle, we began negotiating down payment, financing, and the trade-in cost of my SUV. The trade in offer was an insulting low-ball amou... read more

Dris Gonzales 

on BBB

3 years ago

VERY UNHAPPY WITH **** AND ********************* THGE SERVICE MANAGERS. I TOOK MY 2022 SILVERADO **** TO HAVE THE SIDE MIRROR REPLACED WHEN THE MIRROR STOPPED WORKING. THEY DIDN'T WANT TO HONOR THE WARRANTY. I CALLED UPPER MANAGEMENT, AND FINNALY GOT A THE RESPONSE I WANTED TO HEAR. THEY WOULD FIX IT UNDER WARRANTY. PROBLEM IS WHEN THEY PUT MY DOOR BACK TOGETHER THEY BROKE THE INSIDE PANEL WHICH CLIPS IN. IT IS NOT FLUSH LIKE THE OTHER DOORS AND I WAITED FOR MY 1ST OIL CHANGE TO HAVE IT REPAIRED. THEY SAID THEY WOULD CONTACT... read more

Larry B 

on BBB

3 years ago

I purchased a New Silverado from Capitol and took it in about 3 times for service. One time it took a week to get my truck back and all they did was do the diagnostics and say nothing was wrong. Took it in another time with an appointment to get an oil change and waited 1 1/2 hours. Another time I took it in and kept going back to see that my truck was parked on the lot and had not been moved or looked at for over a week, I talked to the service manager and he confirmed this. I then called Chevrolet Headquarters and complain... read more

Debbie S 

on BBB

3 years ago

Shady and unprofessional treatment by an employee named Louis. I sold cap chev my 2016 malibu with 13800 miles for 15600. He had agreed that he would give me 500 over what carvana offered me, didn’t happen . He took my title, had me sign the back, took my car snd my insurance card and said he would overnite a check to me. A porter took me home, I had no recept of sale no car no title nothing . It took until Friday for me to go back to cap chev to finally get a check 500 less than promised snd I had to threaten Louis that was... read more