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BWS Plumbing, Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Eden Prairie, MN
About this business
"Three Generations of Service! We’re all about providing you fast and courteous plumbing, heating and air conditioning service with a personal touch. Our word-of-mouth reputation is extremely important because, like you, we are a local family and it is our pleasure to serving our local community. As a result, we go out of our way to make our customers feel like family. Because we offer a 100% respect guarantee, we won’t waste your time or leave a mess getting you back to enjoying your home again, no matter where ... read more
Location details
6321 Bury Dr Suite 8, Eden Prairie, MN, 55346, United States
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Recommend using a different plumbing service for a clogged drain. My experience when I called on a Saturday: They said it would cost $178 for same day service. I was under the impression this was the charge for the drain clearing. Turns out this was only a dispatch fee where they called another company to do the actual work. Then a guy showed up to take pictures and tell me it would be another $500. He too committed to same day service. Then I got a call from the first guy who said the actual service tech would come the next... read more
I had an incredibly frustrating experience with BWS. I hired them to install a high-end HVAC unit, but they installed a much cheaper model instead. This deceitful practice is not only unethical but also a blatant breach of trust. To make matters worse, the installation was done incorrectly, requiring five additional visits over the course of two weeks. Despite these repeated attempts, the installation ultimately failed. Frustrated and disappointed, we decided to remove the furnace and A/C and went with another company. Their... read more
Business response:
***** - This is disappointing to hear despite our efforts to satisfy your expectations. We take those accusations very seriously. We take a number of precautions as a company to ensure complete transparency with our customers. Before we perform any work, our customers receive a detailed proposal for the work that will be completed, including the total price. It is company policy that prior to performing any of the work on the proposal, that proposal is accepted and signed by the homeowner. BWS installed the specific unit and... read more
Pro: nothing Con: unable to fix a shower leak. Sent 2 plumbers to fix a leak but they made the leak worse. Charged for services not rendered. Tried to distract with a new bath renovation in which is not part of their service. The renovation would cost thousands. This is basically what happened, I won't go into detail. They offered to send someone out again for a charge.
The most knowledgeable, thorough and best customer service in the business! Had them come for a furnace inspection. Would highly recommend them.
Business response:
Thank you for the very kind compliments *****! We strive for excellent customer service and to always take care great care of our customers!
Again had BWS people to check semiannual plumbing & furnace; both individuals were pleasant and competent. Didn’t have correct UV replacement bulb on truck. Came back end of with correct bulb and replaced.
Business response:
Thank you for trusting us with your home ***!
I have always been happy with BWS but they basically came and told me I needed a new faucet and to go on wayfair and find one. I haven’t had a kitchen sink for a week and I still don’t have one. And then it was a crazy amount of money for them to come back and put it in. No thank you!
Prompt and clean service. Very professional and friendly. I would use them again.
Business response:
Thank you for the great feedback *******! We appreciate you!
On time Courteous Very skilled Friendly and respectful Communicated the work being done when I needed it Would use again !
Business response:
Thank you **** for trusting us with your home!
We have had 2 different service technicians to our home for 2 separate issues. One was to install a humidifier on our furnace (which we love), and the other was a heating issue on New Years Day evening. Steven and Dan were absolutely amazing. They were both very professional, and extremely friendly. They knew what they were doing, and explained everything to us so we could understand! BWS service and employees are top notch, and we would highly recommend them! Keep up the good work BWS! Super impressed, Brian and Mary
Business response:
Thanks ****! We know how scary it can be to have a furnace go out on a holiday! Glad we could get your family warm again quickly!
Frequently asked questions about BWS Plumbing, Heating & Air Conditioning
How is BWS Plumbing, Heating & Air Conditioning rated?
BWS Plumbing, Heating & Air Conditioning has a 4.7 star rating with 1,822 reviews.
When is BWS Plumbing, Heating & Air Conditioning open?
BWS Plumbing, Heating & Air Conditioning is open now. It is open 24/7.
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