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Brown Subaru
- Automotive
- Charlottesville, VA
About this business
Location details
960 Hilton Heights Road, Charlottesville, VA, 22901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedI saw a Subaru Crosstrek on the inventory list coming in to Umansky and I emailed them and they immediately responded to me. Rick McCormick was great to work with with the purchase of my Crosstrek and I absolutely love it. I have always been a Honda girl, but this vehicle is “me.” It suits me moving into my older stage of life.
Avoid this dealership at all costs!They charge (no negotiable) $2700 in dealer add ons to ALL new cars!There is a $1900 SOC package that is floor mats, inspections, nitrogen in tires and ..... Ooooooh ... a license plate holder!They had not even gotten the car on their lot yet and I said "do not do that stuff to the car .... I am not paying for that nonsense"The text from Rick .... "you don't have to buy it" .... wow… See more
Rick was amazing and so helpful! I love my new car...
Great service. Nice and accommodating People.
Absolutely horrible service and even worse workmanship. I brought my car to them for recall work (one recall was on the brake lamp switch) because the service obviously had to be done here because it was a recall. They also did a state inspection and their own multipoint inspection. The car was working perfectly when I brought it in. I picked it up the next day and the front brakes FAILED on the way home and began smoking. ABS and traction lights came on (this can happen for a variety of reasons related to the switch replace... read more
Business response:
Amy, We apologize you had a less than extraordinary experience. I am glad I finally got to speak to you in regards to this. Our daily goal is to make sure each customer is taken care of from beginning to end. I can assure you, we attempted everything to turn your situation around. We towed your vehicle back to the dealership and performed a lengthy diagnosis (Drove your vehicle for 30 plus miles) free of charge. All system were operating normal with no codes in the system. Given the normal operating conditions your vehicle p... read more
They have good service and the service workers are kind and knowledgeable.
As far as their service goes, the staff and facilities/amenities while you wait for your vehicle are all very amenable.
Rude customer service EXPENSIVE!
Business response:
Mrs. Payne, We hate to hear you had a less than extraordinary visit to our service department. I have tried to reach you multiple times, but have had no luck. I would like to speak further with you in regards to any rudeness you may have encountered while here as that is not acceptable and will need to be address immediately. I can be reached at 434-327-1141 or through email at galphin@umanskysubaru.com Thank you again, George Alphin Service Manager
I enjoyed the sales experience ,everyone was very helpful.
Frequently asked questions about Brown Subaru
How is Brown Subaru rated?
Brown Subaru has a 3.7 star rating with 41 reviews.
When is Brown Subaru open?
Brown Subaru is open now. It will close at 8:00 p.m.
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