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Brook Lane
- Counseling & Mental Health
- Hagerstown, MD
About this business
Brook Lane Health Services, based in Hagerstown, Md., is a private, nonprofit center with a main campus located near Leitersburg, Md., and several satellite locations throughout the region. The center was established in 1946 by the Mennonite Church. It provides mental health services, such as inpatient care, partial hospitalization, outpatient treatment, consultations, psychiatric rehabilitation programs, and educational services and evaluation programs. These services are provided to children, adolescents, adults and elder ... read more
Location details
13121 Meadowbrook Rd, Hagerstown, MD, 21742, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They turned away a family member, not helping their mental state. And also not to mention practically overdosed another family member! I’ve always hated this facility and I’ve known that ever since I was a teenager. I stopped going a long time ago. These people make it TOO obvious they are just there to get pay for their job and go home, they clearly do not care about HELPING PEOPLE
Business response:
Our dedicated staff makes every effort to provide the best quality of care for our patients and clients. If you would like to discuss your family member's situation, please call our patient advocate at 301-733-0331 x1174.
Brook Lane Inpatient has turned into a place where money matters more than patients, at least to upper management. The nurses and MHA's are amazing but they are forced to work understaffed and admit dangerous patients which is a major safety risk. I would never allow my own child to go inpatient here unless they fix their many issues.
I called in because I desperately needed therapy or counseling within the next few weeks. I was told I “no showed” 2 appointments but I was unaware of these appointments & canceled the ones that needed to be canceled. I got no phone calls, no appointment cards, no reminders either for these alleged therapy appointments. I spoke with a supervisor Chrissy who told me, “it would be 6months before I could get seen.” I told her this is why people kill themselves because they can’t get help. She offered zero help and said I could ... read more
This place is horrible. The medical staff is uncaring and only wants to admit patients do they can make money off of the insurance company. Do not go there. You will be worse off then when entered the facility.
Was discharged from outpatient care without explanation. I trusted them and they destroyed that trust. I don’t know if I will be able to trust mental “healthcare” anymore.
RecommendedECT treatment, meditation and medication
Frequently asked questions about Brook Lane
How is Brook Lane rated?
Brook Lane has a 3.4 star rating with 33 reviews.
When is Brook Lane open?
Brook Lane is closed now. It will open tomorrow at 9:00 a.m.
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