Bridal Mart

jessicalw28 

on Citysearch

14 years ago

My mom and I went to Bridal Mart yesterday. It was the first place we had looked at any wedding dresses. We went on a Monday at about 1:00. There were only 2 or 3 other bridal parties in the store, and more than enough employees to help you. There was a large selection and it was very well organized by size and even by type. The sales lady that was "assigned" to us was very nice and very helpful. Once she knew kind of what I was looking for, she brought me dresses to try on. One of the dresses she suggested will probably be ... read more

elizabeth007 

on Yellow Pages

14 years ago

I live in Charlotte and was told about the bridal mart. One Saturday, my son ( who is 6 weeks old) and I decided to take the trip there and look for that perfect dress. I get there and get the stroller so that I didn't have to carry my son in his car seat the whole time. Not even two minutes into looking for the dress, one of the sales ladies tells me that I couldn't have the stroller on the bridal floor. I told her that I was from Charlotte and that I didn't have anyone to watch my son. She said okay and was helpful in poin... read more

Laura K. 

on Insider Pages

14 years ago

Bridal Abuse! I went to the fitting room to try on my ??BRAND NEW? wedding dress. I noticed that there was a stain on the front of the dress and the beading was falling off. It looked like it had been tried on multiple times. The store owner was called, I asked was this the sample I tried on when I was here before because my dress was not suppose to be ready until March and it was ready two weeks after I placed the order- this was in January. The store owner reassured me that it was a new dress and that it would be sent to b... read more

Joyce B. 

on Insider Pages

14 years ago

Do not shop at the Bridal Mart! My daughter and I traveled for 3 hours to the Bridal Mart with great intentions of buying a wedding dress that day. Big Mistake! We get there, shop around for about 20 minutes on the floor. I have my grandchild with me, she is 6yrs old, very well behaved. A sale person came up to me, stated that we could only take 3 dresses back, (which was fine) and I was not allowed to stand there on the floor and hold the dresses, and my grandchild would have to go up front to stand. I did not appreciate th... read more

Mark L. 

on Insider Pages

14 years ago

You've got to be kidding My fiancee and I went there and she said the dressing room was just one big open area with no mirror and pushy sales people wanting you to go look in the big mirror outside with no concern for what she wanted. The fact that she changed in front of several other folks was in my opinion inappropriate in this day and age. They were also rude to me and my kids. We were just standing and watching my fiancee looking at dresses with my 2 girls helping (they're 9 and 12) and I was standing with my 8 yr old s... read more

Robin S. 

on Insider Pages

14 years ago

BRIDAL MART Burlington, NC We have been in Bridal Mart three times in the last two weeks. First time was a weekday after lunch. My daughter looked @ gowns, I Picked up and carried a flower girl dress around was planning to purchase that day. We were there an hour no one greeted us or ask if we needed help. We left employees gladly told us to have a good day on the way out the door. Second day was midweek around 3. There were three ladies behind front counter. Once again was not greeted, went and picked same flower girl dress... read more

carolinablueheaven 

on Citysearch

14 years ago

Customer Service is Non-Existant!! – Our experience with the Bridal Mart staff has been nothing but unpleasant. They are not professionals (shows in their lack of knowledge and appearance) and once you sign on the dotted line and pay your money, you are forgotten. We have had to follow up on the status of our shipment, otherwise, we would know NOTHING. No one reaches out to you to provide any information and what you do get when you initiate contact is usually incorrect. I have never seen such incompetent people and I hate t... read more

Lisa B. 

on Insider Pages

14 years ago

Buyer Beware My daughter has had a terrible experience with the sales staff @ the Bridal Mart in Burlington. Her bridal party ordered their dresses from there, and she was told that she would be notified when they arrived. A month after the promised arrival date, my daughter called to get a status on the missing dresses (as she had not heard anything) and was told that the dresses had been sitting in the store for a month. 

Paula B. 

on Insider Pages

14 years ago

Incompetent and poor customer service I do not recommend this store to anyone. They measured my daughter on March 17th, ordered a size 10 based on their measurement. We picked the dress up on June 17th and tried it own. It was six inches too small in the waist and alleged that my daughter had gained six inches in her waist in three months, that they do not make these kind of mistakes. Their solution was to express a size 18 from the design and alter it to fit her. They could not give me any indication of how much that would ... read more