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Brann's Steakhouse & Grille
- Restaurants
- Kentwood, MI
About this business
Grand Rapids' favorite place to watch a sporting event. Perfecting the sizzling steak since 1960!
Location details
5510 28th St SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The food was really good, but my husband was really excited to order the prime rib because we never eat out but was extremely disappointed because it was cold. It wasn’t the servers fault however a manager should of definitely came out and should of said something. Really like the $2.99 margaritas though.
Business response:
Hey, Elizabeth. We're sorry to hear that your husband's prime rib was brought out to him cold, we appreciate you taking the time out to write a review and value your feedback. We would love if you could fill out our comment form, that way we can contact you directly and fix this. https://www.branns.com/guest-comments
Always have an issue ordering over the phone. Just tried again and I waited to see how long it took for someone to help since the people who answer the phones can’t take the order. 24 minutes later no one helped me and I got hung up on instead.
Business response:
Hello, Alyssa. Sorry to hear that you're having difficulties placing phone orders with us. We would first like to extend an apology for this mishap. We would like to thank you for bringing this to our attention, you should never be abruptly hung up on,…See More
my fav. steakhouse...owner mike brann runs a great place...hes a hard workin nicest kindest man
Business response:
Thank you for the kind words, Michael, we appreciate you and all the support you have given to Brann's!
The baked potatoes are brown and cold, they taste like they were sitting under a light then smothered in pretend butter and sour cream to hide the brown old taste
Terrible experience on 28th street. Waited five minutes until anyone even sat us (there was no host). Then sat for 15 minutes before having a waiter because they sat us at a table without a waiter designated to us. Food was sub par. Overall just terrible.
Business response:
Hey Micah! Sorry to hear about your over-extended wait, we don't want to leave you disappointed and want to talk with you about how we can improve our service. Please complete our comment form so we can contact you directly. https://www.branns.com/guest-comments
Service was good, the meal was reasonable.
Business response:
Thanks for the review, Jay!
Nothing to write home about. After initial server visits ( two different servers) my empty drink glass and completed meal plate sat at me table for almost 20 mins.(A couple innings of the Tigers Game) I was planning on spending more time, but the service, and the baked potato that came out with about a 1/4lb of butter melted and sloshing all over, kind of left a bad taste in my mouth. Not going to visit a Brann's again. Too many similar instances to prove it is not just me, but systemic poor service. Sorry for the poor revie... read more
Great day for Mother’s Day dinner. Everything to do with the restaurant and staff was great. Was just Lil disappointed with this family that allowed their kids to run around, yell, wrestle on the floor and act out while families were sitting there trying to enjoy dinner. Was annoying. But we had a awesome waitress, food was great and it was a very nice Mothers Day! 💕
Business response:
Hey Tracey! Thanks for stopping by! We appreciate your support and are glad that you chose to spend Mother's Day with us!
Frequently asked questions about Brann's Steakhouse & Grille
How is Brann's Steakhouse & Grille rated?
Brann's Steakhouse & Grille has a 3.8 star rating with 2,233 reviews.
When is Brann's Steakhouse & Grille open?
Brann's Steakhouse & Grille is closed now. It will open at 9:00 a.m.
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