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Ziebart International Corporation
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AI-generated summary for recent reviews- Many customers were satisfied with the rustproofing and undercoating services, finding that it helped protect their vehicles from corrosion and rust.
- Some customers had issues with the detailing and cleaning services, finding that certain areas of their vehicles were missed or not thoroughly cleaned.
- Some customers praised the customer service and professionalism of the staff, finding them to be friendly, knowledgeable, and accommodating. Others had negative experiences with rude and unhelpful staff.
- The tinting services received mixed reviews, with some customers pleased with the results while others found issues with the finished product.
- The bed liner and spray-on services were mostly positive, with customers commenting that the liners looked good and were applied professionally.
- Some customers had paint damage or other issues after leaving their vehicles, with the businesses either not taking responsibility or handling the situations poorly. In summary, while many customers were satisfied with the rustproofing, tinting, and spray-on services, there were also a fair number of complaints about the detailing, customer service, and responsiveness to issues. The reviews indicate a mixed bag of experiences for customers of these businesses.
RecommendedWow! What a great job the people over at Ziebart in Spring Lake did on my parents 2020 Escape Hybrid. We were so impressed by the cleanliness and clean straight lines they did on all the body seams! Great job and and highly recommended!
Business response:
Thanks, Matthew! You were great to work with and we appreciate you.
This place truly cares about their customers safety!! Excellent work super professional
We had 3 vehicles, soundproof undercoating, ceramic coating, and inside cleaning done. Mauricio Delgado and his team did a fantastic job, vehicles were ready when promised. Excellent workmanship, we highly recommend Mauricio and his team! Thank you so much! Ralph and Doreen
Business response:
Thanks for the recommendation, Doreen! You were great to work with and we hope to see you again soon!
I am appalled by the service, communication and work quality of Ziebart (on Lyell). I went a couple weeks ago to look into getting a tanou cover, backup camera and upper and lower rust protection on my truck. I picked out $1800 worth of services and product. When he printed the PO I was told I would have to pay up front in full (first red flag). I did proceed even though it didn’t seem right. After paying in full I was told it would be 2 to 3 days to get my truck in. I ended up waiting 7 days and I had to call them. I was to... read more
Business response:
Hi Brian, we’re sorry to hear your experience at our store was anything short of excellent. Our corporate customer service team would like to connect with you to discuss your concerns. When you can, please give them a call at 248.837.3955 or send them an email at customerservice@ziebart.com. Thank you, and we hope you reach out soon.
I had a great experience with Ziebart! The person that helped me was Bryan. His knowledge of the products and services, and his patience with me, made me feel very confident about my purchases. Thanks again for the excellent customer service.
Business response:
Thanks, Lance! You were great to work with and we appreciate you.
They messed up tinting my windshield twice on my previous truck, but I decided to try them again with my new truck. Same story, messed it up twice and called it good although there were creases in it, dirt under it, and the brow was not matched in the center by a difference of about half an inch. They left my truck filthy and broke my rearview mirror. They refunded me for the windshield and ripped the tint off it but did nothing about the mirror. I wouldn't recommend anyone go there for tinting.
Business response:
We’re so sorry to hear about your experience at our store and with that window tint, Andrew. Could you please give our corporate customer service team a call when you’re able to? They can be reached at 248.837.3955 or by email at customerservice@ziebart.com. We hope you reach out soon.
Lazy and incomplete work. Would have liked to be able to ride with the top off this summer, but the work is shotty and the back bars should have been wrapped to match the rest of the truck
Business response:
Hi T'Keyah, we’re sorry to hear that your experience at our store was anything less than excellent, which is always our goal. Our corporate customer service team would like to learn more about your specific situation. If you wouldn’t mind giving them a call at 248.837.3955 or sending an email to customerservice@ziebart.com at your earliest convenience, it would be greatly appreciated. Thank you.
Rob is great. Excellent service.
Business response:
We appreciate the kind words, Deb. Thank you so much!
Robs the best. Great work
Business response:
We appreciate the recommendation, Fetty. It was great to work with you and look forward to working with you in the future!