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Peterson Regional Medical Center: Emergency Room
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Me and my husband took our 7 yr old daughter here she had been attacked very badly by a dog. Peterson medical put us in a room and despite me and her dad constantly asking for someone she had to wait 4 hours despite the pain she was in. We didnt get a doctor we got a nurse no pain meds were given to her. They sterilized her giant gaping wound with a q tip and water. We have really good medical insurance for our daughter too. Then they glued the wound close which they guaranteed and promised us would stay close with NO scar 2... read more
Business response:
Jennifer, thank you for sharing your experience. We takes these matters seriously. If you are willing, please contact our Patient Experience Director Audrey Cortez at 830-258-7841. We strive to provide the best quality care you deserve and we are sorry we fell short. We hope to hear from you.
Business response:
Thank you for the great review Paeton!
Peterson Hospital has been my hospital of choice from 2005. I find all department personal to be the best I've ever experience. I feel blessed to have such a facility in which all peoples are always professional, courteous and very knowledgeable in their field of practice in the hill country.
Business response:
Hi Peter, thanks for taking the time to review us and for the kind words. If there's anything we can do to improve that 3 please let us know. You can contact our Quality Management team directly by emailing acortez@petersonrmc or by calling 830-258-7841.
Kind and attentive to their patient needs. Friendly and caring staff.
Business response:
Sarah, thank you for taking the time to rate us and for your kind words.
I had the best hospital experience of my life at Peterson Regional Hospital in Kerrville,Texas. Highly recommend their orthopedic care!
Business response:
Thank you for sharing Janet! We are proud of our team and appreciate you choosing and trusting us with your healthcare.
The Baby Place staff has been wonderful and so attentive and helpful. I haven't had experience with the rest of the hospital but these ladies have been phenomenal
Business response:
Thank you for sharing!
I have been overwhelmed by the care my sister has received. I knew this facility was good due to the treatment of other family members, but the past 10 days have been quite the journey--and every person we have encountered has been outstanding. Kerrville, you should know that you are blessed.
Business response:
Thank you for sharing!