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Peterson Regional Medical Center: Emergency Room
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From the Harris family, thank you for the top-notch care for our Dad this week!
Business response:
You are welcome! Thank you for the great review Paul!
Excellent care and people who care about your recovery. Third floor mandy r.n., regina r.n., ashley nurse assistant and Dr Gravel thank you for your compassion and hospitality.... The night shift .....matt. And the others were very professional and compassionate as well...never had such an positive experience in a hospital setting...Thank you Peterson Health...
Apparently u have to be dying to actually see a dr now. They didnt even do any test but they discharge and move you to a tiny room to wait. Worst service ever. But they sure wanna charge you quick for your visit.
Business response:
Hi Samantha, we are very sorry that you had a negative experience. Your review has been forwarded to our leadership. If you would like to discuss details please feel free to contact our Director of Patient Experience, Audrey Cortez, at 830-258-7841. We apprecieate your feedback.
This has been an awesome experience! under the circumstances of being so far away from home and having to go to the emergency room in the middle of the night, not knowing anything about the hospital other than it was the closest to you at the time. We have been so pleased with the whole experience! We ended up getting admitted into the hospital and my husband had his gall bladder out by an excellent surgeon, Doctor Ross. All of the staff we have had, have been so nice and so helpful. We have been treated awesome. Thank you f... read more
Once home I had just laid down to try and rest, then all heck broke loose. From that point forward was a fight to make it to see my family again!!! I started bleeding from my nose and mouth with no way of stopping it. I get to hospital emergency room to the register nurse to be given a wheelchair as to not pass out on the floor from blood loss. Then as the girls gets on phone to get help I am place in front of doors only to be left there to bleed to death with no help coming!!! My husband trying to get me in back and nobody ... read more
Recommended.I live in Houston and my mom lives in Ingram. We were there for about 2 weeks. During those two weeks Acute Rehab went over and beyond my expectations with the care for my mom Dr. Foster and her staff being so kind and patient with her, to her favorite nurse Allen, to the sweet tech. James. Thank you James for making my mother laugh, and feel less nervous about her stay, and heating her corn bag you were a gem. Cherie was so sweet was so helpful in getting her into a rehab here in Houston... I so appreciated everything she ... read more
Acute Rehab is unbelievable with their super care. The nurses, therapist and Cherie the social worker were above and beyond helpful. Every single time I was visiting her the care far surpassed what I have seen at other hospitals. Melinda even helped answer some questions I had after hours. I have absolutely no complaints about this amazing hospital. I would highly recommend this facility Thank you to every single person who cared for My Mom.
Business response:
Thank you for sharing you experience Debra! We will pass on your kind feedback.
Business response:
Thank you Holly!
Alittled frustrated there were two serious patients being sent by helicopter and many police trying to Calm a situation in ER - which made me have to wait longer than usual. I was vomiting and in significant pain - when I finally made it back the doctor saw me pretty quickly and ordered meds For severe dehydration and pain which the took about 1.5 hours to receive - the ER ran out of the pain med and had to wait for pharmacy to bring some. Wasn’t the best of time at this point it was shift change.
Business response:
Hi Cindy, thanks for reaching out and sharing your experience with us. Our standard is excellence every single time, and we are sorry that we fell short. If you would like to share the details of your experience, please feel free to reach out to Audrey Cortez, our Patient Experience Director at 830-258-7841 so that we can look into how we could have done better in order to continue to provide an excellent experience to our patients.