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Mercedes-Benz of Alexandria Collision Center
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Service department is excellent! From making an appointment to getting a loaner and the work done, everything goes very smoothly. This is the only place I’d take my car.
Absolutely appalling customer service. Car has since been returned more than 6 times in 12 months to be “fixed”. Car still has issues, and the dealership wants nothing to do with be issue. Buyers be ware, they will take your money and run
Absolutely appalling customer service. Car has since been returned more than 6 times in 12 months to be “fixed”. Car still has issues, and the dealership wants nothing to do with be issue. Buyers be ware, they will take your money and run
My service advisor ALWAYS goes above and beyond to help and ensure my experience is superior. Having own several MB, I’d only recommend MB of Alexandria for service. From the time you walk in the door, until you get your vehicle back; MB of Alexandria makes you feel like you’re the only client receiving service. Thanks Xavier for all your hard work!
My service advisor ALWAYS goes above and beyond to help and ensure my experience is superior. Having own several MB, I’d only recommend MB of Alexandria for service. From the time you walk in the door, until you get your vehicle back; MB of Alexandria makes you feel like you’re the only client receiving service. Thanks Xavier for all your hard work!
My visit to the service department was excellent. I drop-off my car to get the back taillight fix, without an appointment. Receive a loaner and my vehicle was serviced in the timeframe given. My service advisor was very professional and answered all the hard questions. The entire team at Mercedes-Benz of Alexandria is professional and provided outstanding service. Shout out to my sales rep, Kathy Pine, she is the best. Very professional, enjoyed the top-notch service I received during the purchase of my car.
My visit to the service department was excellent. I drop-off my car to get the back taillight fix, without an appointment. Receive a loaner and my vehicle was serviced in the timeframe given. My service advisor was very professional and answered all the hard questions. The entire team at Mercedes-Benz of Alexandria is professional and provided outstanding service. Shout out to my sales rep, Kathy Pine, she is the best. Very professional, enjoyed the top-notch service I received during the purchase of my car.
Mercedes-Benz of Alexandria is a great place to find your next vehicle. Whether new or used, their inventory is diverse and of the highest quality. If they have a used car on their lot you can rest assured that it's a quality vehicle. If you are looking for a really good salesperson who will assist you rather than just sell you, ask for Bernie. He is a refreshing change from the typical high pressure dealer salesperson. Bernie along with the rest of the team at Mercedes of Alexandria will help make your buying experience a p... read more
Excellent service and advice received from this branch. My service advisor is, Malike is also great. Superb dedication, professionalism, attention to detail and customer needs.