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BMW of Alexandria
- Car Dealers
- Alexandria, VA
About this business
Location details
499 South Pickett Street, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I needed a new Mini ****** key fob so I went to the dealer. When the key didn't work, I was treated as if I was some "scammer" looking to get something off the guy. The key did not fit in the door handle key slot and would not remotely lock or unlock. The Parts/Service desk told me it was my fault, my car's fault. He insinuated after-market blah blah. He never stepped from behind the desk to give it a go himself (car was parked 50 ft away) After he spent 15 mins with the Manager in a back room, his conclusion was that his ke... read more
Do not purchase any used vehicles from this establishment. I purchased a 2019 X3 in August 2024 and have been paid over $5000 in repairs within 4-5 months. After the oil change, it was a tune up, cracked mount, wires left hanging from the previous owner, coolant system service done and now the radiator is seeping. They seem to be ok with selling used vehicles that are not BMW certified, but Inspected by Md, from the executive office to the Catonsville office. They have lost a valuable customer of 5 years.
We’ve leased several 750s & 540s from Advantage BMW Midtown over the last decade. Sales personnel have been responsive, straightforward & honest. Service staff have been helpful and the service work has been great too. The cars have been very reliable and fun to drive. Quality operation all around.
Business response:
Thank you for the kind words and congratulations on your new BMW. Thank you again for your business.
We’ve leased several 750s & 540s from Advantage BMW Midtown over the last decade. Sales personnel have been responsive, straightforward & honest. Service staff have been helpful and the service work has been great too. The cars have been very reliable and fun to drive. Quality operation all around. Thank you for the kind words and congratulations on your new BMW. Thank you again for your business.
Super Terrible experience from Joshua M*** and Avoid this service center if you own a BMW CPO vehicle! I brought my BMW CPO vehicle here for a warranty repair, and the experience was terrible. The service team initially misdiagnosed the issue, and when they later found additional damage, they refused to honor the warranty, blaming "outside influence" with no solid proof. From the picture, it is obviously cable corrosion and small plastic broken. They will charge me around $ 1500. Worse, when I asked for my car back without r... read more
Horrible Service and Lack of Accountability at *** Montgomery Details of the Complaint:I am beyond disappointed with my experience at *** Montgomery and *** as a brand. My vehicle has been sitting in their service department for far too long without resolution. This has caused me unnecessary stress, inconvenience, and a significant financial burden due to excessive rental car expenses.Despite being a loyal customer who believes in the luxury and reliability *** claims to offer, this experience has been anything but. The serv... read more
It makes no sense if the dealership only brung forth a contradicting testimony from there technician saying it wasn’t oil related but I was able to show through documented evidence how his word wasn’t any good by bringing forth AN INVOICE where he stated it starved of oil due to a block oil screen pump , Alone with my extended warranty inspections reports showing that a fault code reading OIL LEVEL TO LOW had illuminated during the times I was returning the vehicle back in forth getting everything they recommended get done w... read more
I think a dealership should be trustworthy especially when handling other people's money. This dealership failed to do that
The worst repair people to deal with. After several repairs, my car is still not right. Have had wires running over my motor and car running hot on the way home. Had a motor issue repaired that is still the same years later, maybe even worse. Something illegal is going on with these people and they need to be addressed.
Frequently asked questions about BMW of Alexandria
How is BMW of Alexandria rated?
BMW of Alexandria has a 3.7 star rating with 2,808 reviews.
When is BMW of Alexandria open?
BMW of Alexandria is open now. It will close at 8:00 p.m.
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