BMW of Alexandria

Tim W 

on BBB

2 years ago

This is the worst ********************** I have ever encountered. My partner and I have used their service several times but will never ever use again. In February, we took out there to service an engine light. The diagnostic test was $220 and I wasnt able to stay there to do repairs because I had chemo the same day. The test revealed about $3400.00 in repairs and I returned the vehicle the following day. They did not offer a rental car or ride share back to our home which was 7 miles away. When my car was ready for pick up,... read more

Lauren N 

on BBB

2 years ago

0 stars. I have been a customer of this dealership for nine years for service and the purchase of 2 vehicles. The service is a joke. It's almost impossible to get someone on the phone. I live nearby so I usually just drive there and make my appt. My current vehicle is a 45e hybrid. I go through the process of making an appt for an oil change. When I bring it in, they tell me "Sorry, we have to reschedule because your car is an 'e' car and requires one of our two techs who are trained to work on 'e' cars and they only work we... read more

Mark E 

on BBB

2 years ago

The entire staff were friendly and extremely helpful. I did not feel rushed or like my many questions were viewed as silly. Thank you to the whole team, especially ************************, & ******* were all especially super helpful! 

Christine K 

on BBB

3 years ago

If zero stars would be most accurate. First, this dealership claims to have ONE price, there is ZERO negotiation! Second, customer service is AWFUL!!! Third, they are RUDE and LIE and still owe me money! I made an appt w/Andri to test drive the vehicle at a specific time, showed up on time & took a while to find someone to help me! I took a quick test drive, checked the vehicle over &sat down to negotiate. There was NO negotiating! The agreed to give me all weather mats though. I already had my own financing/extended warrant... read more

dave l 

on BBB

3 years ago

Avoid dealing with the used car department here at all costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the dealership does not seem to have their act together; I sat at the salesperson's desk waiting hours (while the salesperson worked with other customers) for delivery of a car that I was paying cash for (they told me they were "too busy"); and I'm still waiting 7 weeks later for a reimbursement they promised me that day. I gave a 2 s... read more

Dave E 

on BBB

3 years ago

Avoid dealing with the used car department here at all costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the dealership does not seem to have their act together; I sat at the salesperson's desk waiting hours (while the salesperson worked with other customers) for delivery of a car that I was paying cash for (they told me they were "too busy"); and I'm still waiting 7 weeks later for a reimbursement they promised me that day. I gave a 2 s... read more

Joel A. 

on BBB

3 years ago

I schedule an appointment for an oil change, I was given a time and date ( Sunday, 8 January at 10 am. I arrived on schedule at 9:45 am and at 1045, I am still in my car waiting for someone to attend to me. I walked out of the car to ask for the reason for the wait and was told that everyone in front of me has an appointment. For the record, I have 6 cars ahead of me now with owners in their cars. Worst worst worst experience. Never never ever take your car here even for a car wash. Go to BMW in Tysons or Fairfax. Your time ... read more

Jorge A. 

on BBB

5 years ago

I schedule an appointment for an oil change, I was given a date and time for it. I arrived on schedule, 2 hours later they told me it has just been assigned to someone that it would take 20 minutes. One hour later he came back to me that the car might not be ready if I’ll be ok taking a loaner, I said ok to find out there were no loaners. Well 3hrs and 45 minutes later I had my car. I was told to pay at the cashier, before paying I asked if I could purchase air freshener, she said that’s in parts (right side by side) ok is a... read more

Stephen S 

on BBB

5 years ago

I called BMW to try to get a quote on a $90k BMW and the salesman that I worked with three years ago and 6 motnhs ago was no longer there.Three years ago their best offer was beat by another dealership. 6 months ago the adverised car that had just been posted was " no longer available". I called today and the GSM let me know the saleman was gone and he remebered me and told me to go to where I got the better deal three years ago. I believe that they can not walk away from doing business with me just because of who I am. I ha... read more