This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
BMW of Alexandria
- Car Dealers
- Alexandria, VA
About this business
BMW vehicles are known for delivering world-class driving experiences, and at BMW of Alexandria, we aim to deliver world-class customer service experiences. We've proudly worked with shoppers from all over Washington DC, Arlington VA and Springfield VA, and we'd be only too happy to serve you as well. Whether you're seeking cutting-edge BMW models like the BMW iX, i4, X3, M4 or M3, or have your eye on some of the competitively priced premium used cars for sale at our Alexandria VA dealership, you can count on finding friendl... read more
Location details
499 South Pickett Street, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
They stole my money out my center console!!! As a new resident in ******** I went to BMW of Alexandria for my annual service. When I scheduled my appointment on a Friday for the upcoming Monday the gentlemen who scheduled me informed me that he would be my advisor and he would be present for the appointment. He asked me if I would be dropping off or waiting which I informed him I would be waiting as it was a routine 2/3 hour service. Fast forward to Monday I arrived 30 minutes early, not familiar with the process I was tryin... read more
Terrible experience from beginning to end. They were obviously backed up but continued accepting new appointments because why not...screw the customers. You will never be able to reach your advisor by phone and they will only text you back for an update if you're lucky. My car was there for 5 weeks and there was little to no **************** extended warranty did not cover the repair due to miscommunication on the part of the technician. I do not recommend you come here.
"I financed a new *** X5 through my company, ***************** The finance manager deceived me into purchasing a $4,000 warranty, which increased my premiums and the overall car price. The car already comes with a 3-year maintenance warranty, including three oil changes from ***. He did not mention this, even though my wife noted that her old car had a maintenance warranty. He omitted this information because he knew we would reconsider purchasing the additional warranty. He also exaggerated the cost of oil maintenance to $3... read more
They fooled me into signing up for maintenance agreement for 4 years cost of which is $2,700.00. Which covers only oil change !!!!! What a scam. I admit it was my fault to sign on that. I was 36 weeks pregnant when purchasing and was assured it covered all basic services but lie like that extremely disappointed. I m hoping they have some decency to cancel that and refund the unused portion. Service wait time is horrible as well.
This is the worst ********************** I have ever encountered. My partner and I have used their service several times but will never ever use again. In February, we took out there to service an engine light. The diagnostic test was $220 and I wasnt able to stay there to do repairs because I had chemo the same day. The test revealed about $3400.00 in repairs and I returned the vehicle the following day. They did not offer a rental car or ride share back to our home which was 7 miles away. When my car was ready for pick up,... read more
0 stars. I have been a customer of this dealership for nine years for service and the purchase of 2 vehicles. The service is a joke. It's almost impossible to get someone on the phone. I live nearby so I usually just drive there and make my appt. My current vehicle is a 45e hybrid. I go through the process of making an appt for an oil change. When I bring it in, they tell me "Sorry, we have to reschedule because your car is an 'e' car and requires one of our two techs who are trained to work on 'e' cars and they only work we... read more
The entire staff were friendly and extremely helpful. I did not feel rushed or like my many questions were viewed as silly. Thank you to the whole team, especially ************************, & ******* were all especially super helpful!
If zero stars would be most accurate. First, this dealership claims to have ONE price, there is ZERO negotiation! Second, customer service is AWFUL!!! Third, they are RUDE and LIE and still owe me money! I made an appt w/Andri to test drive the vehicle at a specific time, showed up on time & took a while to find someone to help me! I took a quick test drive, checked the vehicle over &sat down to negotiate. There was NO negotiating! The agreed to give me all weather mats though. I already had my own financing/extended warrant... read more
Avoid dealing with the used car department here at all costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the dealership does not seem to have their act together; I sat at the salesperson's desk waiting hours (while the salesperson worked with other customers) for delivery of a car that I was paying cash for (they told me they were "too busy"); and I'm still waiting 7 weeks later for a reimbursement they promised me that day. I gave a 2 s... read more
Frequently asked questions about BMW of Alexandria
How is BMW of Alexandria rated?
BMW of Alexandria has a 3.7 star rating with 2,477 reviews.
When is BMW of Alexandria open?
BMW of Alexandria is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com