BMW Financial Services NA, LLC

ira b 

on BBB

5 years ago

I decided to buy my car off lease and overnight mailed a check to them with their sales paperwork. Over a week later, i realized that the money had not been credited to me. Yes, they did find my money, but only after several calls (including to my bank to find out where the check went). They were not apologetic and, if i hadn't called back, i'm not sure they would have found the check in the first place. This they admitted too. They blamed the issue on the lack of an account number on the check. While this did happen (since ... read more

Elizabeth D 

on BBB

6 years ago

My car was totaled when I was hit by another car while stopped on Sept. 25th, 2018. Over the past months I have done my best to be in constant contact with BMW Financial to make sure that they were aware of the situation as things unfolded and for me to understand their process. THE PROCESS HAS BEEN BEYOND PAINFUL. Their system is very broken and I refuse to be a victim to it. I have called no less then a dozen times PRIOR to State Farm paying their settlement portion of the totaled car. First, the process to get to the “tot... read more

Anshu J 

on BBB

6 years ago

Extraordinarily poor transparency when it comes to Lease end accounting and appraisal. I received 4 different itemized end of lease bills and appraisals all with different numbers and accounting regarding total bill and refund due. The customer service agents, while courteous, are not knowledgeable regarding the billing and you will spend 30+ minutes on the phone while they try to sort things out. I love BMW -- but have had a very frustrating time working with Financial Services. Please exercise caution. 

Gregory H. 

on BBB

6 years ago

Worst customer service ever! Rude, clueless people who can't help with anything. Their service is bass-ackwards -- they can't communicate between buyer and seller. 

Robbie W 

on BBB

6 years ago

Worst customer service ever. Never spoke to one nice person in 3 years. They all seem miserable. 

Maria b. 

on BBB

6 years ago

If I could give them a zero stars, I would. Beside the fact that they are unprofessional, rude, insulting, and disrespectful, they fail to provide a high standard customer service. I leased one and only BMW and I regret every minute. I went to Audi and never, ever, looked back. 

Avi 

on BBB

7 years ago

While the interest rates are competitive, The company seems to go to great lengths to hide the "remaining balance". They block 3rd party services i.e. Mint and don't list the remaining balance on their statements. Took 30 minutes on their website to find my balance/interest paid under "Amortization Schedule". 

Shlomo M. 

on BBB

7 years ago

The worst customer service I've ever dealt with if you can please avoid using them for your own sake. If I could give them zero instead of one this is what they would get 

THOMAS P. 

on BBB

7 years ago

I RECENTLY SUBSCRIBED TO DMB FINANCIAL. THEY HAVE BEEN RESPONSIVE TO OUR ORIENTATION AND ARE ALREADY PRODUCING POSITIVE RESULTS. I AM WELL PLEASED WITH THEIR SERVICES.