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BMW Financial Services NA, LLC
- Community & Social Services
- Columbus, OH
About this business
Location details
5550 Britton Pkwy, Columbus, OH, 43026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service department is a Joke! I strongly recommend going to another service department. I came in for an oil change which I had an appointment for and it took them 3 1/2 hours, no one knew what was going on I honestly thought that they lost my car. Complete and utter disrespect for customers. I've purchased 7 vehicles from this particular dealership over the last four years and I guarantee you I will never be back. I will go to passport or somewhere else where they treat people professionally. I understand things happen ... read more
Business response:
Thank you for taking the time to share your feedback, *******. We're truly sorry to hear about the delays, lack of communication, and frustration you experienced during your visit. This is not the level of service or attentiveness we aim to provide, especially to a loyal guest like yourself. Your comments have been shared with our management team for immediate review. If youd be open to it, wed appreciate the opportunity to connect and address this directly please reach out to us at ************************************
this company's website for my account information is very seldom available for me to be able to review my account online. This is the worst service of any I have ever experienced. Every time I try to log on I find that my account is not available and am advised to try another time and even when I try days later I still have the same problem. I would refinance if I could because of this very poor service.
this company's website for my account information is very seldom available for me to be able to review my account online. This is the worst service of any I have ever experienced. Every time I try to log on I find that my account is not available and am advised to try another time and even when I try days later I still have the same problem. I would refinance if I could because of this very poor service.
On December 9, 2024, I visited BMW of Mountain View for a left front brake pad and disc replacement, along with a general inspection. However, the service team failed to properly secure the lug nuts, creating a serious safety hazard. On January 24, 2025, while returning to the dealership due to an impact sound and noticeable shaking from the left front, the wheel detached, causing my vehicle to crash onto the ground with loud noise and white smoke.After my car was towed to ***, they initially refused to take responsibility u... read more
I needed a new Mini ****** key fob so I went to the dealer. When the key didn't work, I was treated as if I was some "scammer" looking to get something off the guy. The key did not fit in the door handle key slot and would not remotely lock or unlock. The Parts/Service desk told me it was my fault, my car's fault. He insinuated after-market blah blah. He never stepped from behind the desk to give it a go himself (car was parked 50 ft away) After he spent 15 mins with the Manager in a back room, his conclusion was that his ke... read more
Do not purchase any used vehicles from this establishment. I purchased a 2019 X3 in August 2024 and have been paid over $5000 in repairs within 4-5 months. After the oil change, it was a tune up, cracked mount, wires left hanging from the previous owner, coolant system service done and now the radiator is seeping. They seem to be ok with selling used vehicles that are not BMW certified, but Inspected by Md, from the executive office to the Catonsville office. They have lost a valuable customer of 5 years.
We’ve leased several 750s & 540s from Advantage BMW Midtown over the last decade. Sales personnel have been responsive, straightforward & honest. Service staff have been helpful and the service work has been great too. The cars have been very reliable and fun to drive. Quality operation all around.
Business response:
Thank you for the kind words and congratulations on your new BMW. Thank you again for your business.
We’ve leased several 750s & 540s from Advantage BMW Midtown over the last decade. Sales personnel have been responsive, straightforward & honest. Service staff have been helpful and the service work has been great too. The cars have been very reliable and fun to drive. Quality operation all around. Thank you for the kind words and congratulations on your new BMW. Thank you again for your business.
Super Terrible experience from Joshua M*** and Avoid this service center if you own a BMW CPO vehicle! I brought my BMW CPO vehicle here for a warranty repair, and the experience was terrible. The service team initially misdiagnosed the issue, and when they later found additional damage, they refused to honor the warranty, blaming "outside influence" with no solid proof. From the picture, it is obviously cable corrosion and small plastic broken. They will charge me around $ 1500. Worse, when I asked for my car back without r... read more
Frequently asked questions about BMW Financial Services NA, LLC
How is BMW Financial Services NA, LLC rated?
BMW Financial Services NA, LLC has a 1.9 star rating with 185 reviews.
When is BMW Financial Services NA, LLC open?
BMW Financial Services NA, LLC is open now. It will close at 9:00 p.m.
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