BMW Financial Services NA, LLC

Alisha C 

on BBB

a month ago

I paid my account in full closed it 6 months ago bought my car off lease. STILL shows I owe them like 1700 dollars it was apparently reported to the credit companys wrong and it has royally screwed my credit up. They refuse to do anything about it. They just want to try and push it off on to the credit companys. They havent tried to call me even though Ive called and ask to speak to management several times. They just act clueless. Im very surprised that *** lets this happen it shows How much they really value their customer... read more

Frances V 

on BBB

a month ago

I have a letter going to corporate; your offices have diminished over the years; first you didnt send me my registration for a lease and I received a 80 fine by ***************. Second, you dont remove credit information after the six year statute of limitations for NJ and completely ignore official letters. It is time to move on after 20 years. You guys **** and got worse year after year. 

Elie E 

on BBB

a month ago

Worse company ever , they are stealing money from there consumer , the take your equity if your car is totaled or stolen . And even if your insurance covers there payoff , they still comes after you for your deductible and extra payment . Only company that does this , no other bank does this . They are stealing money and blaming it on there lease policy . Very low of them and they should be sued . 

Alexander W 

on BBB

2 months ago

My mother passed away with a balance of $4,969 left remaining on the loan of a 2019 mini ****** ********** all4. I notified the probate department and was assured no late fees would be added and that I wasnt responsible for the debt. While going through ancillary probate they sent the payment to collections and repossessed the vehicle. I offered to pay the remaining balance and expressed the desire to refinance the car in my name once probate was finalized. I was finally able to get the paperwork and payment sent and have be... read more

Diana S 

on BBB

4 months ago

this company's website for my account information is very seldom available for me to be able to review my account online. This is the worst service of any I have ever experienced. Every time I try to log on I find that my account is not available and am advised to try another time and even when I try days later I still have the same problem. I would refinance if I could because of this very poor service. 

Maureen C 

on BBB

10 months ago

I truly wish i could give them negative 5 stars.... ******************...Honestly needs to be sued in a class action lawsuit.Everyghing consumers say below is accurate...READ especially **** below to see exactly what happende to me after they declare the car totalled in my accident. They totalled it specifically IN ORDER TO TAKE THE INSURANCE PAYOFF AND IN ADDITION STEAL THE EQUITY. Amazing.. I am a successful businessman who has owned 12 **** I WILL NOT BUY ANOTHER ONE FROM *** for cash or lease or loan...DONE. ATTENTION **... read more

Kira H 

on BBB

11 months ago

They require you to send a check (they recommend cashiers check!) in the MAIL to payoff your loan! What kind of unsafe and antiquated policy is this?? Oh and when you send the cashiers check certified mail and it gets lost, they wont waive any accrued interest even though you made a good faith payment and upheld your end of deal. They require you to send a check (recommend cashiers check!) in the MAIL to payoff your loan! What kind of unsafe and antiquated policy is this?? Oh and when you send the cashiers check certified ma... read more

Teddy G 

on BBB

a year ago

They don’t allow you to travel with your bike overseas. I bought the R1250GSA to take it places. Got a job overseas and they won’t allow me to ship it. I am ultimately going to pay it off and ship it anyways. Looks like they don’t want you to adventure your adventure bike. I will not use them again. 

Josh W 

on BBB

a year ago

I have a bill of sale from a dealership that purchased my X5 off a lease from me. I was charged a turn in fee, when I clearly didn't turn in the vehicle. Not a single person at BMW financial was willing to clearly explain the situation. I feel like I was wrongly charged a $380 turn in fee, when the car was not turned in. I think the worst part was not a single person at the BMW financial office was willing to work with me to explain it, extreme lack of professionalism there. The customer service agents were rude and I was hu... read more