BMW Financial Services NA, LLC

Ron T 

on BBB

2 years ago

They are beyond incompetent. Sent them a cashier's check as per their instructions to expedite title receipt. They sent it to the wrong address or somehow made it undeliverable. Never told me that it was undeliverable or tried to confirm how they put the wrong address on it. Month later I called them and they apologized and promised to sent it next day via fedex. Week later called them and they said they had just sent it and used standard post. When I expressed my displeasure, they basically told me to pound sand. 

Toreia M 

on BBB

2 years ago

Very disappointed in BMW Financial Services. I attempted to make a principal payment to reduce the interest I will have to pay over the course of my loan. After writing a check for principal payment only, I noticed that there was a payment towards the interest. When I called Customer Service I was told I should have called in to make the payment so interest wasn't taken out. I inquired why there would be a difference in calling Customer Service to make a principal payment versus writing a check and indicating principal payme... read more

Esther H K 

on BBB

2 years ago

BMW Financial Services incorrectly entered the mileage on the document. I put 31706 miles on the title as a whopping 10 times 317060 miles. Registered at DMV As a result, the price of the vehicle suffered a huge loss. I had to go to the BMW to fix it and I had to go away. You will also have to visit the DMV multiple times. As a result, I cannot go to work. I am accusing BMW Financial of being responsible for all of this. 

Rihem B 

on BBB

2 years ago

I am filing this complaint against BMW Financial Services of North America as a result of a recent total loss claim on my vehicle. I was involved in motor vehicle accident in a 2021 BMW X3 which was declared a total loss by my insurance on March 8th, 2023. My insurance issued a payment to BMW Financial Services in the amount of $44,344.58 on 03/31/2023. On 04/05/2023 I received an email from BMW Financial Services informing me that my insurance paid the settlement and as a result they are giving me a credit of $5292.12, whic... read more

Agyei W 

on BBB

2 years ago

I want to start this review by saying that *** ** **** ****** ************ has delivered quality vehicles time and time again from car performance. With that said, BMW Finance can not be part of the same family of companies as their service has been notorious. I wrote BMW Finance a letter looking for them to provide validation on my account. Not only did they failed to reply within 30 days, I sent a follow up letter to which they still have yet to respond to. The frustrating part is that I know that they received the letters... read more

Dave B 

on BBB

2 years ago

Did a 3yr lease on a 2019 model 330xi. Had an allowance of 36000 miles. Drove it 22,000 miles. Was offered by BMW Finance a "waiver" of my turn-in 'disposition fee' [$350] and a "great deal" on a replacement vehicle. No mention of the almost 40% of the mileage I never used, [as in some kind of credit]. Obviously, they know what the mileage is on their vehicles because they monitor all of them for service reasons. Crickets on that. Went to local BMW dealer, who obviously wanted this clean, low mileage car so I cut a deal with... read more

Teresa M 

on BBB

2 years ago

I’ve been a loyal customer of BMW for about 15 plus years and this will be the last time I’ll be purchasing a car from them. We submitted our payoff for our 2017 X5 (***** **** Cashier's Check) via priority mail on 12/19/2022. It was confirmed that the cashier's check was delivered on 12/11/2022 at 3:49pm to ** *** ***** ******** ** *****. I’ve called the CS multiple times on 12/15, 12/16, 12/19, and 12/21 to see why the payment is not being processed. Finally on 12/21, the CS told me that they’re unable to locate the check ... read more

Sandra H 

on BBB

2 years ago

In December 2016 we purchased a 2017 *** X5 (new) to our specifications from the *********************** (**********) location. Prior to that we had purchased three certified *** SUVs; two X3s and one X5 (same location) bringing our own financing. This time we decided to let *** finance. In February 2017 we filed Chapter 13, with our home and vehicles excluded. Our bankruptcy ended a year ago. However, this is why you only get two stars. To have customers as loyal as we were (and still are when it comes to the brand itself) ... read more

Christopher C 

on BBB

3 years ago

When it came time to pay off my lease I paid all fees they requested including a 24 hr expediting fee. They sent the registration to the wrong address twice, losing it each time, despite having received written notice of an address correction more than six months before. This took three weeks to resolve. They finally sent me a new registration, but no title. It took them six weeks to send me a new title. Now they want to charge me a $110 "duplicate title fee" to replace the title that they lost.