BMW Financial Services NA, LLC

Agyei W 

on BBB

2 years ago

I want to start this review by saying that *** ** **** ****** ************ has delivered quality vehicles time and time again from car performance. With that said, BMW Finance can not be part of the same family of companies as their service has been notorious. I wrote BMW Finance a letter looking for them to provide validation on my account. Not only did they failed to reply within 30 days, I sent a follow up letter to which they still have yet to respond to. The frustrating part is that I know that they received the letters... read more

Dave B 

on BBB

2 years ago

Did a 3yr lease on a 2019 model 330xi. Had an allowance of 36000 miles. Drove it 22,000 miles. Was offered by BMW Finance a "waiver" of my turn-in 'disposition fee' [$350] and a "great deal" on a replacement vehicle. No mention of the almost 40% of the mileage I never used, [as in some kind of credit]. Obviously, they know what the mileage is on their vehicles because they monitor all of them for service reasons. Crickets on that. Went to local BMW dealer, who obviously wanted this clean, low mileage car so I cut a deal with... read more

Teresa M 

on BBB

2 years ago

I’ve been a loyal customer of BMW for about 15 plus years and this will be the last time I’ll be purchasing a car from them. We submitted our payoff for our 2017 X5 (***** **** Cashier's Check) via priority mail on 12/19/2022. It was confirmed that the cashier's check was delivered on 12/11/2022 at 3:49pm to ** *** ***** ******** ** *****. I’ve called the CS multiple times on 12/15, 12/16, 12/19, and 12/21 to see why the payment is not being processed. Finally on 12/21, the CS told me that they’re unable to locate the check ... read more

Sandra H 

on BBB

2 years ago

In December 2016 we purchased a 2017 *** X5 (new) to our specifications from the *********************** (**********) location. Prior to that we had purchased three certified *** SUVs; two X3s and one X5 (same location) bringing our own financing. This time we decided to let *** finance. In February 2017 we filed Chapter 13, with our home and vehicles excluded. Our bankruptcy ended a year ago. However, this is why you only get two stars. To have customers as loyal as we were (and still are when it comes to the brand itself) ... read more

Christopher C 

on BBB

2 years ago

When it came time to pay off my lease I paid all fees they requested including a 24 hr expediting fee. They sent the registration to the wrong address twice, losing it each time, despite having received written notice of an address correction more than six months before. This took three weeks to resolve. They finally sent me a new registration, but no title. It took them six weeks to send me a new title. Now they want to charge me a $110 "duplicate title fee" to replace the title that they lost. 

Rebecca J 

on BBB

2 years ago

I suddenly cannot access financial service via my *** app or directly online when I log into my *** it continues to say having technical difficulties. I need to make a payment. So I go through the painful experience of calling and because I dont know my account number they cant help me. I provide the social, name on the *************** number and the representative tells me he cant find anything and to call back when I have my vin. If you want my payment someone needs to contact me and locate my account! 

Alex Z 

on BBB

2 years ago

I was leasing cars for half of my life. With VW (3 times), *************** ************ , ***** (1 time), ******* (1 time) . But never ever my experience was worse than with **** Let's start with the car. 2018 X2 ($40+K) did not have any security features assisting driver whatsoever (except back camera). After 22K the rear breaks required replacement. The service rep said it is normal! And finally returning the car. Having zero safety features I replaced tires to the winter model.*** assessed $1300 for that claiming that the... read more

Brian S 

on BBB

3 years ago

In the world of banking, where no organization gets a good score, *** Financial works hard to maintain the cellar position for customer service and support. A terrible organization. Use another bank unless you enjoy self abuse. 

Kerri C. 

on BBB

3 years ago

I co-signed a loan with my son. He missed a payment during covid March 2020. I was not notified until july 2021 of the missed payment. I had to pay over ****** in late fees. A tree fell on my sons car and totaled it. The insurance company paid it off on 12/22/21 and *** continued taking out the monthly payment. USAA had to call *** and I still havent been reimbursed. I will never borrow money from them. Again. It was a nightmare! **************** is horrible!!!