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Bigfoot Pumping & Thawing
- Septic Services
- North Pole, AK
About this business
Blocked plumbing and septic systems are no match for Bigfoot Pumping & Thawing. A locally owned family business in North Pole, AK, Big Foot Pumping & Thawing has over 25 years of experience providing annual, seasonal and emergency plumbing services to residents of interior Alaska. Services include general plumbing, septic tank maintenance, drain cleaning, water jetting, snaking, toilet repair and pipe thawing. Since plumbing emergencies happen around the clock, Bigfoot Pumping & Thawing is available 24/7 for urgent calls. Wh... read more
Location details
2609 S Goldenrod Cir, North Pole, AK, 99705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a horrible company. In September, 2 and 1/2 months ago, I called to have my septic tank pumped. They still haven't come, and repeated calls indicate they don't really plan to and don't care. Now my uphill driveway is covered with snow and probably not accessible.
They came out to service someone on my road, driver was going to fast slide into the ditch. I called and tried to have a civilized conversation about taking care of the road. The lady on the phone was rude, told me my plowed road wasn't plowed and hung up the phone on me. I can promise you that all the houses on my road that used them will no longer use them. Some of those homes are pumped monthly from a holding tank. You just lost my business and anyone that I can tell will hear about how unprofessional you are. The road wa... read more
Would give 0 stars if I could. Called on a Saturday to try to explain what was happening; we didn’t know if it was an “emergency” or not. The guy was in a bad mood when answering the phone. In the middle of explaining he asked my address. I tried to finish what I was saying and he cuts me off again and asks “You don’t know what your address is?” Have used Bigfoot the whole time owning a house, since 2008, for multiple services. THEY JUST LOST MY BUSINESS FOR GOOD. I hope he is proud of his smart mouth. Customer service is my... read more
Recommendedbeen using them three years now!
Person on the phone was so rude to me that I hung up and called another company. Don't talk down to people and maybe try answering basic questions without the snark.
called about being froze up on a sunday even and they were out in 20min to fix it!! all fixed now!! thank y'all so much!!!
I called Bigfoot on Thursday 1/2/2020 to get my kitchen sink drain steamed and was told they would call when they were on their way. No show on Thursday, called back Friday morning and was told the same thing. No show Friday, then Saturday morning they call at 9am and arrive at 9:30 upon completion was given an invoice with a weekend call out fee of an extra $100. when I called them Monday morning the guy who answered the phone was unprofessional and rude and would not waive the weekend call out and just told me "I could hav... read more
Next time you come to my house try calling to let us know you’re on your way out. And before you leave please try to let us know if you are coming back or if the job is completed. That would be nice. And try to have a good attitude when talking to your customers. Thanks
Frequently asked questions about Bigfoot Pumping & Thawing
How is Bigfoot Pumping & Thawing rated?
Bigfoot Pumping & Thawing has a 3 star rating with 127 reviews.
When is Bigfoot Pumping & Thawing open?
Bigfoot Pumping & Thawing is open now. It will close at 5:00 p.m.
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