Big Joy Wigs & Beauty

Denae H. 

on Yellow Pages

10 years ago

love it great customer service. 

Ileana T. 

on Yellow Pages

10 years ago

These people have no idea what customer service consists of. I was told by my hair dresser to go there for glue since although their reviews suck it's just glue right? Wrong. They sold me dried out glue which I was unable to use and when I went in the next day to address the issue the old lady behind the counter laughed in my face. It took every ounce of patience I have I order to not slap her across her smiling face as she laughed and refused to atleast exchange it. Please dont ever go here. Save yourselves the trouble and ... read more

Marvina C. 

on Yellow Pages

10 years ago

I got excellent personalized customer service and great advice. I witnessed a rude and impatience customers wanting internet prices, who got mad because the employee was helping me and she had to wait her turn. I thought the prices fair and store well equipped. Being on chemo, they knew exactly want I needed and made it painless. I had brain surgery and must wear a partial to cover up the spot wear the hair did not come back.They even showed me how to create natural looking eye brows! I will be back for the great service and... read more

Cheryl M. 

on Yellow Pages

11 years ago

This place is loaded with great items but it lacks severely concerning customer service. 

Julie S. 

on Yellow Pages

11 years ago

I don't understand why all these reviews are so negative, because I absolutely love this place. Every time I go in there, people always greet me and ask me if I need any help. Not knowing much about hair and wanting to buy some track hair and wigs for a project, they were incredibly helpful and more than welcome to recommend me the best option. Compared to other beauty stores, it's always cheaper and the quality is much better! I really recommend! 

Keisha J. 

on Yellow Pages

11 years ago

This is the BEST store i ever have been to in Austin! It has the best wigs for a very good price! The employees are sooo nice and always ask for help! I save all of my money just to go and buy products at this store! It's the highlight of my week going there! There are the best hair brands and other high quality products! I HIGHLY recommend this store! This is a place you need to go to scratch off your bucket list! 

franklin1104 

on Yellow Pages

12 years ago

Do not shop at this establishment. They are very aware that the products being sold are of no quality becuase NOTHING can be returned for money or in-store credit. They are rude and have no customer service skills. 

foreverlearning 

on Yellow Pages

12 years ago

I will never buy anything from this place again. I had brought my 4 year old daughter in with me to buy 3 wigs. My little one had to use the restroom. The employees refused my child use of their bathroom. The poor kid was grabbing herself and dancing around. She almost peed her pants. Thank goodness for the bank who let her use the potty. I believe that decision was, flat out, cruel. 

klizsmith 

on Yellow Pages

13 years ago

Terrible! I went to Big Joy and have been a customer ther for several months. I have always received good service there. But on the night of 2/1/2012, there were two very rude salespeople there. As soon as I walked in the door, I received a statement or a yell that said "we are closing in 3 minutes". I had driven 30 miles to get there and had started out earlier but got caught in traffic and there was 15 mintues left before closing. I knew exactly what I was looking for and knew I that I could go in and get out quickly. I've... read more