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Best Buy

4.0

About this business

Location details

3193 S Veterans Pkwy, Springfield, IL, 62704, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.02,457 reviews
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Brandon Stone's profile image
Brandon Stone 
recommend  Recommended
7 years ago

Guy in the tech area was helpful and entertaining and the girl at the checkout was very nice and engaging with a genuine-seeming smile. 

Brent Meierkord's profile image
Brent Meierkord 
7 years ago

Bought an LG OLED tb from Best Buy, jan 6, 2018. Unit went bad feb 13,2019. Image burn. Now, Best Buy, because I had extended warranty replaced unit and I upgraded to a Sony Bravia OLED. Great service! My beef,tho, is with their reward certificates. I live about 25 miles from closest Best Buy, so I called to get verification that I could use my reward certificates to purchase iTunes card. The gal that answered said I could use reward certificates but not Best Buy gift cards, which really totally different and I knew about. S... read more

Ramon Gonzalez Jr.'s profile image
Ramon Gonzalez Jr. 
recommend  Recommended
7 years ago

Good customer service happy with my new iPad 

Marla Lomelino's profile image
Marla Lomelino 
recommend  Recommended
7 years ago

awesome customer services!! 

Mary Milby's profile image
Mary Milby 
7 years ago

Worst customer service. Way over staffed and no one to help. 

Beth Mathias's profile image
Beth Mathias 
recommend  Recommended
8 years ago

The young man that helped my daughter look at new computers was very helpful and knew exactly what he was talking about. 

Brianna Klein's profile image
Brianna Klein 
8 years ago

Thanks Murray for all of his help today with my new phone! He was taking care of many customers and still managed to help me get my phone set up completely. I greatly appreciated the customer service. 

Hung Pham's profile image
Hung Pham 
8 years ago
Josh Benson's profile image
Josh Benson 
8 years ago

Just left Best Buy, stood in car stereo for 20 minutes no one came to help us. We we're looking for a new car stereo with installation. Probably spending $400-$500. But we will go elsewhere since no one decided to help us. We were also looking for a deep freeze. Best Buy just lost a big sale. What happened to customer service? 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4 star rating with 2,457 reviews. 

When is Best Buy open?

Best Buy is closed now. It will open at 9:00 a.m. 

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