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Belair Rd & Glenarm Nb
- Bus Stations
- Baltimore, MD
About this business
Location details
4650 Belair Rd, Baltimore, MD, 21206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
The truck was filthy, the "no contact" checkin took 45 minutes and two visits to the counter because the app is glitchy, and I was unapologetically informed that the furniture roller I reserved wasn't available. A frustrating experience compounded by brutally bad customer service. Never again.Based on previous reviews, I expect U-Haul is going to respond with its usual insincere boilerplate apology.
Business response:
Hello *******, I am sorry about the issues you had with the pickup process and the equipment. I sent you a gift certificate for your inconvenience. This is good for two years and can be used for anything sold or rented by U-Haul. I apologize again for any inconvenience.
The truck was filthy, the "no contact" checkin took 45 minutes and two visits to the counter because the app is glitchy, and I was unapologetically informed that the furniture roller I reserved wasn't available. A frustrating experience compounded by brutally bad customer service. Never again.Based on previous reviews, I expect U-Haul is going to respond with its usual insincere boilerplate apology.
Business response:
Hello *******, I am sorry about the issues you had with the pickup process and the equipment. I sent you a gift certificate for your inconvenience. This is good for two years and can be used for anything sold or rented by U-Haul. I apologize again for any inconvenience.
The truck was filthy, the "no contact" checkin took 45 minutes and two visits to the counter because the app is glitchy, and I was unapologetically informed that the furniture roller I reserved wasn't available. A frustrating experience compounded by brutally bad customer service. Never again.Based on previous reviews, I expect U-Haul is going to respond with its usual insincere boilerplate apology.
Business response:
Hello *******, I am sorry about the issues you had with the pickup process and the equipment. I sent you a gift certificate for your inconvenience. This is good for two years and can be used for anything sold or rented by U-Haul. I apologize again for any inconvenience.
The truck was filthy, the "no contact" checkin took 45 minutes and two visits to the counter because the app is glitchy, and I was unapologetically informed that the furniture roller I reserved wasn't available. A frustrating experience compounded by brutally bad customer service. Never again.Based on previous reviews, I expect U-Haul is going to respond with its usual insincere boilerplate apology.
Business response:
Hello *******, I am sorry about the issues you had with the pickup process and the equipment. I sent you a gift certificate for your inconvenience. This is good for two years and can be used for anything sold or rented by U-Haul. I apologize again for any inconvenience.
The truck was filthy, the "no contact" checkin took 45 minutes and two visits to the counter because the app is glitchy, and I was unapologetically informed that the furniture roller I reserved wasn't available. A frustrating experience compounded by brutally bad customer service. Never again.Based on previous reviews, I expect U-Haul is going to respond with its usual insincere boilerplate apology.
Business response:
Hello *******, I am sorry about the issues you had with the pickup process and the equipment. I sent you a gift certificate for your inconvenience. This is good for two years and can be used for anything sold or rented by U-Haul. I apologize again for any inconvenience.
The truck was filthy, the "no contact" checkin took 45 minutes and two visits to the counter because the app is glitchy, and I was unapologetically informed that the furniture roller I reserved wasn't available. A frustrating experience compounded by brutally bad customer service. Never again.Based on previous reviews, I expect U-Haul is going to respond with its usual insincere boilerplate apology.
Business response:
Hello *******, I am sorry about the issues you had with the pickup process and the equipment. I sent you a gift certificate for your inconvenience. This is good for two years and can be used for anything sold or rented by U-Haul. I apologize again for any inconvenience.
The truck was filthy, the "no contact" checkin took 45 minutes and two visits to the counter because the app is glitchy, and I was unapologetically informed that the furniture roller I reserved wasn't available. A frustrating experience compounded by brutally bad customer service. Never again.Based on previous reviews, I expect U-Haul is going to respond with its usual insincere boilerplate apology.
Business response:
Hello *******, I am sorry about the issues you had with the pickup process and the equipment. I sent you a gift certificate for your inconvenience. This is good for two years and can be used for anything sold or rented by U-Haul. I apologize again for any inconvenience.
I'm a little late writing this because life gets in the way. We reserved the Uhaul the first of Sept and took a weekend to do so. We went on a Saturday to the Uhaul in ************, ******. I was planning on using the app because we knew it would not be open. I did not know we had to fill out a long list of things via our phone on the day of in order to complete our order. There was nothing in the emails leading up to the rental day that prepared us to have any of the information ready. We were in the parking lot with none o... read more
Business response:
Hello *****. I apologize for any confusion and frustration you had with the self-pickup process. An email was sent to the email address on file on 9/4/2023 5:25:50 PM with the following information:Please remember to bring your driver's license. Additionally, be ready to provide a minimum of (2) of the following:Additional Contact - Will be ***************** Employment - Will be ***************** Relative's Information - Will be ***************** Passport (Not Expired)Residential Lease Agreement (Current)Every U-Haul custome... read more
I'm a little late writing this because life gets in the way. We reserved the Uhaul the first of Sept and took a weekend to do so. We went on a Saturday to the Uhaul in ************, ******. I was planning on using the app because we knew it would not be open. I did not know we had to fill out a long list of things via our phone on the day of in order to complete our order. There was nothing in the emails leading up to the rental day that prepared us to have any of the information ready. We were in the parking lot with none o... read more
Business response:
Hello *****. I apologize for any confusion and frustration you had with the self-pickup process. An email was sent to the email address on file on 9/4/2023 5:25:50 PM with the following information:Please remember to bring your driver's license. Additionally, be ready to provide a minimum of (2) of the following:Additional Contact - Will be ***************** Employment - Will be ***************** Relative's Information - Will be ***************** Passport (Not Expired)Residential Lease Agreement (Current)Every U-Haul custome... read more
Frequently asked questions about Belair Rd & Glenarm Nb
How is Belair Rd & Glenarm Nb rated?
Belair Rd & Glenarm Nb has a 1.1 star rating with 229 reviews.
When is Belair Rd & Glenarm Nb open?
Belair Rd & Glenarm Nb is open now. It will close at 7:00 p.m.
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