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Bass Pro Shops
- Sporting Goods
- Bolingbrook, IL
About this business
Bass Pro isn't just fishing. It is the world's leading supplier of outdoor products offers the area's largest selection of quality gear for fishing, hunting, camping, nature gifts, outdoor cooking, boating, marine and much more. Check our website for special store events.
Location details
709 N Janes Ave, Bolingbrook, IL, 60440, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
My wife and I began our dispute with Bluegreen at the end of February. We have been owners since 2011 and began running into "issues" right away after our initial purchase. We quickly realized, however, that they weren't actual issues we were running into ... rather, we were simply running into the hard truth of outright lies we had been told! We have called numerous time to speak with representatives over the years and have been to countless meetings, all in attempt to resolve our problems, but this never happened. Instead,... read more
Business response:
Dear Mr. *********** Thank you for sharing your review! We sincerely apologize to hear of your continued issues with your ownership and the information you have received at various sales sites, as well as the lack of resolution so far. We would very much like to continue to research on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look for... read more
Terrible ... I got nothing but pressure tactics and so many things were misrepresented! I was never told that the maintenance fees were not part of my regular mortgage payment, nor was I ever given any sense that the maintenance fees were almost $1k annually, and I only get 6000 points every other year!? The points expire and I never get to use them because there are no trips I can take for 6000 points every other year! i have had this timeshare since 2013 and I have only been able to stay at a resort for 5 nights total!? I ... read more
Business response:
Dear Mrs. ************** Thank you for your review! We are so sorry to hear of your frustrations with your ownership, as well as your difficulty in getting on vacation using your Points! We would be more than happy to speak with you to address your concerns. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Bluegree... read more
Bluegreen vacations sales people promises you the world but lie through their teeth. The last rep told us that he could combine 3 mortgages in two mortgages with a lower interest rate and for all our troubles BG would through in 6000 point at no cost. Plus this rep would be our personal travel agent being that we were platinum. As it turns out the 6000 point cost me $90 more a month plus no personal travel agent! What a sham. DONT BUY BLUEDGREEN
Business response:
Dear Mr. ******, Thank you for your review! We are so sorry to hear of your recent purchase experience and for any misunderstandings that occurred regarding the terms of your new purchase or your Premier benefits. We would be happy to look into this further on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you furt... read more
I am currently a Bluegreen gold owner but would NEVER buy into this company again. They don't honor their word or their owners. Owner services may be the worst offender in the entire company.
Business response:
Dear Mr. ***, We are so sorry to hear of any frustration you have recently experienced, as well as any difficulty in obtaining a resolution from Owner Services. We would like to help in any way we can! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Bluegreen Customer Care
My wife and I purchased a 4 night 3 day stay from the original Bass Pro in Springfield Missouri 2015 for $395. Due to health issues we were not able to go that year. We were eventually able to reschedule our trip for the following year, We had a great time at Big Cedar in Branson, MO. We took our daughters family with us and the six of us stayed in a two bedroom lodge with fireplace, kitchen and pull out bed for the grandkids. In 2017 while we were visiting Big Cedar we decided to look into the time share vacation packages t... read more
Business response:
Dear Mr. ******* Welcome to Vacation Club, and thank you for sharing this review of your experience! We are thrilled to hear that you have had such a positive introduction to Bluegreen Vacations, and we look forward to providing you and your family with many wonderful experiences to come! We are also happy that we have been able to accommodate your needs when you have been unable to travel due to outside circumstances. If we can be of any assistance, or if you have questions about your ownership, please feel free to email u... read more
I just bought the 200.00 bluegreen vacation package through basspro shop and I made my plans within 30 days but something has came up an I need to reschedule for a later date and they are going to charge me 125.00 extra because it is 8 days before we were suppose to go. I do not have that money to pay a cancellation fee with 8 days to spare there should be no reason at all that the room can not be booked and paid for before then. This is a ridiculous way to waste my time and my money that I was saving to take my kids on a va... read more
Business response:
Thank you for taking the time to reach out to us! We are truly sorry to hear of your disappointment with your vacation package experience, and for the difficulty you have had in attaining the proper assistance with rescheduling your trip. Please know that we would like the opportunity to look into this further on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Blu... read more
hello,so I purchased the $200 deal at bass pro where you get a $100 gift card up front and once you book the motel you get four $25 gift cards and if you call within the next 30 days you will receive a additional $25 gift card well I called and booked the motel before the 30 days was up and we went to the motel and checked in but the guy at front desk did not give the info on when we where supposed to take the tour of the resort and timeshare information>>>WE where at the motel for almost a full day I went down and talked to... read more
Business response:
Dear Ms. ******* Thank you for your review! We sincerely apologize to hear of your disappointment with your vacation package experience, and for the difficulty you had in reaching the correct team to help. We would like to look into this further on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen Vacations package. We look forward to assisting you furthe... read more
BLUEGREEN VACATIONS UNLIMITED, INC., BOCA RATON, FL I had no intentions of purchasing a Bluegreen Vacation Membership,because I had horrible experiences with my prior time-share. I learned ALL the things I hated about my prior time-share do not exist with a Bluegreen Membership...We just got back from our 4-day Carnival Cruise we got just for going to the presentation, and it was INCREDIBLE!!! We booked our first points stay in Saint Petersburg, FL, and between the two, it has been our BEST VACATIONS BY FAR!!! I am sooooo GL... read more
Business response:
Dear ***** ****** Welcome to Bluegreen Vacations, and thank you for sharing your review! We are happy to have you as an owner, and we are thrilled to hear that you are already enjoying vacations with us! If we can be of any assistance with your new ownership, please don't hesitate to email us at ****@bluegreenvacations.com. Please include the names, phone number, and email address associated with your Bluegreen account. We look forward to providing you with a lifetime of memorable vacation experiences! ~Bluegreen Customer ... read more
We have recently spent more than $2000 for an attorney to get out of my agreement with Bluegreen. And that is AFTER PAYING IN FULL for 25,000 points. For a number of years we have not been able to make reservations anywhere we wanted to go at the time we wanted to go there. That includes attempts at making reservations the first day they were available 11 months in advance. We were able to use all 25,000 annual points to go on a cruise in 2015 and another 25,000 for a cruise in 2017. The points reduced our cruise cost by $10... read more
Business response:
Dear Mr. ********* and Ms. ******* Thank you for taking the time to share your experience! We are very sorry to hear of the difficulty you have had in securing reservations, and we would like to help. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Bluegreen Customer Care
Frequently asked questions about Bass Pro Shops
How is Bass Pro Shops rated?
Bass Pro Shops has a 4.3 star rating with 4,620 reviews.
When is Bass Pro Shops open?
Bass Pro Shops is closed now. It will open at 9:00 a.m.
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