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Bass Pro Shops
- Sporting Goods
- Bolingbrook, IL
About this business
Bass Pro isn't just fishing. It is the world's leading supplier of outdoor products offers the area's largest selection of quality gear for fishing, hunting, camping, nature gifts, outdoor cooking, boating, marine and much more. Check our website for special store events.
Location details
709 N Janes Ave, Bolingbrook, IL, 60440, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Since upgrading to Bronze status it has been harder to get a nice room, even when trying to book 7 to 8 months out. They save premium rooms for marketing and don't care about existing owners. Don't purchase anything from them as the money you spend for maintenance fees will get you into just as nice a place; possibly nicer!
Business response:
Dear Ms. ****** Thank you for sharing your review! We are sorry to hear of any difficulty in securing a room, but we would be happy to help get you on vacation! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Bluegreen Customer Care
This company offers falsehoods and half-truths. We have sunk thousands of dollars into this company, and are repeatedly told that nothing is available at the places or times that we want to utilize our points at one of their resorts. However, if you use Travelocity.com, or other vacation booking websites, the places they claim are not available, are available. We have been told we could sell back our deed at any time. When we contacted the company to do just that, because we are tired for paying for something that is never a... read more
Business response:
Dear Ms. ********* Thank you for taking the time to share your experience! We sincerely apologize to hear of all the difficulties you have experienced in getting on vacation using your ownership, as well as for any misunderstanding surrounding the resale process or use of other benefits. We would be more than happy to help address any of these concerns! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email add... read more
We attended a Bluegreen Vacations presentation on April 4, 2018, in St. Augustine, Florida. We were offered a 20,000 point program for a cost of a bit over $40,000 with down payment of around $8,100. We explained we don't have over $8,000 at this time so are there other programs available. They presented us with a 6,000 point program that sold for $8,100 but they wanted the entire amount paid in full. They refused to offer us something like $250 down payment and then we make payments until paid off. They simply told us they ... read more
Business response:
Dear Mr. ***** Thank you for sharing your review! We are very sorry to hear of your experience, and that we were not able to offer a vacation package that will work for you and your budgeting needs at this time! It sounds like the 9,000-Point package may have been a Sampler membership, which is not a lifetime ownership. However, we would be more than happy to look into this on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include t... read more
I was presented with the option to purchase a "sample package" one year ago and it has been a huge mistake. They limit the resorts and the days that you can travel so strictly, that I will end up losing most of the money I spent on the package. I was also told that I could share my points and book rooms for friends and family, only when I tried to, I was told that was for "full owners." I would have not purchased had I realized that. I think what they do is tell you all the great things about ownership, then slide in the "sa... read more
Business response:
Dear Ms. ******* We are truly sorry to hear of any dissatisfaction or disappointment you have experienced with your Sampler Membership. Please know that we would like the opportunity to assist you any way we can with providing proper resolution to your concerns. So that we can assist you, we kindly ask that you send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you... read more
I am owner for about 4 years now they have some good property and good staff but it all where you go i will never go back to the Fountains in Orlando Fl very bad management it starts from the top the head property manager wont even return my calls or talk to me why i was stay there. the maintenance fees are not going back into the property it going into his pocket as a big bonus. my room was missing furniture broken door on shower back door you could not open due to you had to lift it up to open it well Mr. ***** *******, Sr... read more
Business response:
Dear Mr. ****** Thank you for sharing your experience at The Fountains! We sincerely apologize to hear of your disappointing visit, and we would like to look into this on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Bluegreen Customer Care
Bluegreen Corporation is horrible! You would think the customer service would be nice after all the money is paid. I truely feel everyone I have spoken with hates their jobs. One would think the upkeep at these locations would be better because of the money spent there, but sadly, no. Being a Gold member doesn't get you anywhere. All they do is take your money, raise their fees, make sure the rooms are "booked" when no one is there, call you to get you to come in for an "owners update" to buy more points, etc. I want out of ... read more
Business response:
Dear Ms. *** We appreciate you taking the time to share your experience with us, and we are sorry to hear of any poor customer service you have received, as well as any difficulty in securing reservations! We would like to assist you with resolving these issues. So that we can help, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Bluegreen ... read more
I have had the same problems as **** below. I contacted BG and got the following email in response. Thank you for contacting Bluegreen Vacations! It is our goal at Bluegreen Corporation to ensure that owners receive quality service and satisfaction with their ownership. I am sorry to hear that you are interested in cancelling your ownership. However, our records indicate that you last purchased on 8/26/12 at our MountainLoft, where the rescission period is ten calendar days. The rescission period is the amount of time you h... read more
Business response:
Dear Mr. ******* Thank you for sharing your review! We sincerely apologize if the information provided was not helpful, and we would like to continue to help you navigate the process as you sell or transfer your ownership. If you have additional questions or need help regarding an open case, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~B... read more
This business practices under false pretense they have no intentions on giving our incentives promised it's a total scam and complaining to management you get nowhere they are all in on it all you get it is the runaround C is to good of a rating they need a F rating they are one big scam and sham do not do business with them.
Business response:
Dear ********* ***** Thank you for sharing your feedback! We sincerely apologize for any difficulty in receiving your tour or purchase incentives, but we would be happy to look into this for you! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Bluegreen Customer Care
While the initial purchase was somewhat pressured and we were enticed by gifts., we enjoyed the use for several years. The issues started we could not use our points because of availability and when we wanted out and tried to sell our timeshare. We were told we owned a portion of a unit and that it would appreciate in value. False. Our maintenance fees continue to rise out of control and we are not using it. What a scam and waist.
Business response:
Dear Mr. ******* Thank you for sharing your review! We apologize to hear of your difficulty in using your Points, and for any misunderstanding regarding your deeded property. We would be happy to help with addressing these issues! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Bluegreen Customer Care
Frequently asked questions about Bass Pro Shops
How is Bass Pro Shops rated?
Bass Pro Shops has a 4.3 star rating with 4,620 reviews.
When is Bass Pro Shops open?
Bass Pro Shops is closed now. It will open at 9:00 a.m.
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