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Basil Ford
- Car Dealers
- Cheektowaga, NY
About this business
Location details
1540 Walden Ave, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jordan Ford is very courteous and prompt. The service people like Jared are knowledgeable and helpful.
Business response:
Thank you for your kind words! We are dedicated to providing top-notch customer service and we are thrilled to hear that our team member, Jared, exceeded your expectations. We appreciate your business and look forward to serving you again in the future.
Very good service as usual, would highly recommend to everyone very easy to deal with
Business response:
Thank you for the positive feedback! We strive to provide excellent service to all of our customers and we are happy to hear that you would recommend us.
Service Department is outstanding both Jennifer Quigley & Tech A33 are exceptional employees who represent Dowling well. This is the 2nd time Tech A33 has worked on my truck with NO evidence he was there. No finger prints anywhere, no smudges on wheels etc. Thank you for taking exceptional car of my truck.
I have been going to Jordan’s for 20 years! I have many cars thru them! No problem! When I go for service everything is done right and good experience!
Jordan Ford has been honest and up front. They treat people with respect. The service department is outstanding.
Business response:
Thank you so much for your positive review! We strive to provide an honest and respectful experience for all of our customers. Our service department is always here for you if you need anything. We appreciate your support!
So ignorant, when she was buying the car they treated her like a queen, now when they gave her loaner they blamed her for a flat tire and charged her 239.00 for a tire, Shameful! Never ever would go there for anything, Brutal and ignorant
Business response:
It would of nice if you fixed the car but after 3 days of having her car and nothing was fixed and it was a recall, So Basil gave her a loaner, had to stop on the way home to put air in the tire, she called Basil and talked to women what happened and she said I am sure you will be fine, my daughter drove the one day and the tire went flat, I used one of tows from Triple A to get her home, Basil picked up the loaner and decided she had to pay 239.00 for a tire! This dealership is worthless
Your service department was very accommodating with me today as I needed help having a new battery put in
Business response:
Thank you so much for taking the time to share your positive experience with our service department! We are glad we could be accommodating and help you with your new battery. We appreciate your business and look forward to serving you again in the future.
Treated my daughter like Crap, charging her for a tire on a loaner that went flat, she drove the loaner home and had to put air in the tire, tire went flat, she was stranded, now they want to charge her 239 00 for a tire! Really, Basil should check the car's. From top to bottom, how is my daughter liable for this
Really superb service by Jarrid Miller and the team on my Lincoln MKS, which had electrical, parking sensor, sunroof, and wheel alignment issues. Complete within 4 days, reasonably priced, communicative, gave me lots of other advice about the vehicle in general. They also removed the charge for fixing one of my electrical issues because it turned out to be the same as one of the others. The repair included a 2minute video of a general inspection of the vehicle, including underneath.
Business response:
Thank you for your glowing review! We strive to provide top-notch services for our customers and are thrilled to hear that you had a positive experience with us.
Frequently asked questions about Basil Ford
How is Basil Ford rated?
Basil Ford has a 4.5 star rating with 284 reviews.
When is Basil Ford open?
Basil Ford is closed now. It will open at 9:00 a.m.
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