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Basil Ford
- Car Dealers
- Cheektowaga, NY
About this business
Location details
1540 Walden Ave, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had a very positive experience in leasing my new vehicle from Basil Ford. Great salesmen, Cole is very good and highly recommend him.
Business response:
We are so glad you had a great experience with Cole!
Couldn't be happier with my experience, from my salesman Miro to Matt Haynes in finance. They made the process quick, informative, and extremely accommodating. Sales team was attentive to detail, my needs for a vehicle, and prompt with getting back to me.
Business response:
We are so happy you enjoyed working with Miro and Matt at our store!
This is the worse place to bring your car no matter what if is a collision or for mechanical services is horrible. I got into an accident beginning of December after a month and some days my car still at the dealer not done yet every time I called them no one was available except for the receptionist, she was the only nice person, but not able to help. Till today’s day I still waiting on missing parts that they never put in my car. I called to check the status and what they told me is that Dealer credit card was close and th... read more
Business response:
Jack, we are so sorry that you are not happy with the process of having your vehicle repaired with us and dealing with your insurance company. I can assure you that we did everything that we can as approved by your insurance company. We are also sorry for the unfortunate events that happened with ordering your part, when we reordered it they part was broken and never sent, it is on order again and we are doing everything to get it to you asap. Thank you for your patience. If you have more concerns you can have the second sho... read more
Amazing service, amazing manager and amazing car salesman. Thank you Bill Bohn and Colin Rose for helping me find my perfect vehicle. Affordable and the color I was looking for. I've been with Ford for over 20 years. Amazing place , amazing , people and amazing vehicles. The best!
Business response:
Thank you for the great review on Bill & Colin! We are so glad you are a loyal Ford customer!
Best Ford dealership in my area , all of there staff are curious, knowledgeable and the dealership is very clean and friendly
Business response:
Thank you for the great review!
It was a pleasurable experience purchasing my new Bronco at Basil Ford .The complete process was smooth and easy . They were very helpful with finding the car I was looking for !
Business response:
Thank you for the kind words! Enjoy your new Bronco!
Had a few problems with Basil , But I received a call from Brian I explained the whole situation and he corrected everything, I would go back
Business response:
Thank you so much Cathy, I am so glad that Brian was able to work with you to help with your satisfaction!
Brought my car in December 5th still don't have it back yet. Why not
Business response:
Cynthia, We are so sorry that you have not received communication. Please email us more details about your full name and what car is at the shop and we will be in touch. Our email is basilcares@basilford.com
I had an outstanding experience with the Basil Ford Customer Service Department. My vehicle had just one day left on its warranty, and they went above and beyond to fit me in right away. They made sure the repair was fully submitted and approved before the warranty expired, which saved me a major expense. A very special thank-you to Krystsina, who was absolutely wonderful to work with. She was kind, professional, and truly went to bat for me to be sure everything was taken care of. She kept me informed every step of the way ... read more
Business response:
Thank you for the kind words, we are so glad to have you as a customer!
Frequently asked questions about Basil Ford
How is Basil Ford rated?
Basil Ford has a 4.5 star rating with 569 reviews.
When is Basil Ford open?
Basil Ford is closed now. It will open at 9:00 a.m.
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