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Bar-b-cutie
- Restaurants
- Franklin, TN
About this business
Location details
1203 Murfreesboro Rd, Ste 621, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Other locations are awesome. This one was terrible. We waited for 30 minutes for two extremely basic meals. At least 10 people who ordered after us got their food before we did. When we asked where our food was; they had written the wrong number on our ticket and just didn't think to ask where ours was I'm assuming? We were at the long booth directly in front of the cash register so it's not like we were hidden and just overlooked. Employees seemed to be more concerned about trying to look cute and caring on conversation tha... read more
Business response:
Corey, we appreciate the feedback. We're always striving to improve our service. It seems you have visited a few other locations as well, and we'd like to thank you for your patronage. It seems we fell short of your expectations at the Franklin location though. We understand your frustration after a long drive and then having to wait so long for your meal. Sometimes tickets are written wrong, not often, but we're only human and this kind of thing happens! It's no excuse for not having checked on you though and we're sorry to... read more
I really like the food. But on two occasions, I have encountered an extremely rude girl working the drive thru. I picked up over $50 of BBQ and sides to have with friends while watching a football game. I asked if I could get extra BBQ sauce. Girl says it will be extra. I said, ok... Is there at least some sauce in my pack. With a very smug attitude, she said yeah. After unpacking the containers, there was NO sauce at all. So I got extremely rude attitude from the girl, and no sauce. If you hate your job so much, go work els... read more
Business response:
Melissa, thanks for the feedback. We're glad we were your choice for BBQ to-go to entertain your friends during the football game. So, we understand your frustration when you discovered there was no sauce included in your order. This should not have happened and was clearly a mistake. We're known for having a friendly staff and it seems you didn't experience that on either of your visits with a particular employee. As said before, your feedback is important to us as we strive for excellence. We hope to be able to serve you a... read more
You can no longer get a large drink if you dine in only thru the drive thru but they are happy to charge you the same price as the large drink and give you a medium cup. Can't a guy just get a large cup on a hot day?
Business response:
Jason, we're sorry to hear about your recent experience at our Bar-B-Cutie in Franklin. If you have the time, please write us at social-media@bar-b-cutie.com. We'd enjoy hearing more about this situation to find a solution. Thanks!
Bar b cuties is a nice casual place to eat. Family atmosphere, good food, pulled chicken sandwich very good !
Business response:
Thanks for writing us a review, Darleina! We're happy to serve some of the best BBQ in Nashville, TN!
Loved it. Ate lunch one day and breakfast the next. A must try for everyone.
Frequently asked questions about Bar-b-cutie
How is Bar-b-cutie rated?
Bar-b-cutie has a 4 star rating with 981 reviews.
When is Bar-b-cutie open?
Bar-b-cutie is closed now. It will open at 9:00 a.m.
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