Bank of America Financial Center

Sheri D. 

on BBB

9 years ago

To be clear I do not have an account with bank of america however my *************** credit card is through them. I have been attempting for 5 months to pay my credit card bill. I was out of the country and their website would not let me make a payment even though had made payments in the past. Being unable to call I attempted to resolve the matter once I was stateside. I was totally willing to pay the one late fee but now it has been an additional 4 months since I contacted them. I was initially told to wait for them to con... read more

Tim N. 

on BBB

9 years ago

Bank America Merchant services the worse of the worse. Do not signup for their merchant services they will rip you off. Well, let ** start by saying to anyone reading this to stay away from ever doing business with BoA merchant, you will regret it the minute you get your first statement. I have multiple accounts with BoA checking saving and so on, no problem. Thinking of BoA being a big company I don't have to worry about and shoddy services, well i was wrong, not only they sign you up for unnecessary services, hit you with ... read more

MICHAEL M. 

on BBB

9 years ago

They have the worst customer service.period. 

Summer P. 

on BBB

9 years ago

I have received numerous credit card offers in the mail for 0%intro APR on purchases and balance transfers for 18 billing cycles. I finally applied and just received ** card in the mail. To ** surprise, I was only given 0% on balance transfers and not on purchases. I called today to ask why and the lady I spoke to said "well, this intro offer is valid and we cannot say why you didn't receive it, maybe there was a mistyped letter or number when applying but we cannot just go and change the APR, you will have to reapply to get... read more

Suzanne B. 

on BBB

9 years ago

We have been a Bank Of America customer for about a year and a half and have a home equity line of credit with them besides checking and savings accounts. Even though we have an adjustable rate on the HE loan our payments have been going up each month. Every time I look, they have raised ** interest rate, sometimes twice in one week. We have applied at another bank, so we can close everything out at BOA. Will NEVER bank with them again!! 

Marlene R. 

on BBB

9 years ago

This Wednesday, April 12, 2017 I lost ** ATM card in Manhattan, NY. As I am a preferred BOA customer I called the customer service number ***-***-**** to report ** card lost immediately. The agent promised to have a card to ** by Friday, April 14th delivered to ** home in Miami, FL. Tonight I called customer service again because ** card did not arrive. I learned the card HAD NOT been cancelled and the card was never sent to ** attention either. What bad customer service and frustrating experience. The agent lied and did a h... read more

Vi L. 

on BBB

9 years ago

I've been a long time customer of BOA and have always been satisfied with BOA's service, except today. The representative that assisted ** was not helpful at all. I was charged multiple fees on ** accounts even though there were sufficient funds to cover ** transactions. BOA is stealing ** money by assessing unnecessary fees. Pure robbery! 

James K. 

on BBB

9 years ago

Bank of America's recent move to not allow Virtual Private Networks on to their website or use online banking has made us look for a better online banking experience. We travel worldwide and use a VPN to secure the connection. BOA's recommended IBM Trusteer software offers no confidence and creates system overhead that causes issues. Past history of Trusteer software is plagued with problems. Bank of America's phone help is seriously lacking with extensive hold times, 24 min this morning. Second call in the afternoon, after... read more

Chinasa O. 

on BBB

9 years ago

I am very disappointed with the customer service that I received from BofA. I have been with BofA since I was in high school and had always been happy with their services until recently. The customer service representative was rude and condescending and did not resolve the issue at hand in a professional manner. I have been a customer for over eight years but because I was treated so poorly I will be taking ** business elsewhere.