Bank of America Financial Center

Yi Z. 

on BBB

8 years ago

Be aware when you're using their online transfer for your credit card bills. Last time I was paying ** bill too early (1 day after the statement), and their website was not updated. On the transfer page, their website showed "current balance" of ** previous bill. Therefore, I ended up paying the statement balance of the previous statement and got charged for interests. I called their representative to explain, however I only got a condescending answer that ** interest charge will be reimbursed as a one time courtesy of the b... read more

Cheryl J. 

on BBB

8 years ago

Here's some help for ** fellow Bank of America victims. I, too, had a horrific experience with B of A. The final straw was when they charged ** credit card $500.00 for an appraisal that had never taken place. I was given this Website by a local bank, and ** issue has been resolved: https://www.consumerfinance.gov/complaint/ ** $500.00 has since been refunded. Best of luck to you. (I wish I could give B of A zero stars.) 

Raymond F. 

on BBB

8 years ago

WORST BANKING EXPERIENCE SINCE 2008, been their business customer for +20 years, sadly went fro bad customer/ practices to worst customer service, I mean I do not expect much from BoA since the last 5 years, but they outdid themselves today. They sent me a notice for dormant accounts.. so I made appointment for 3pm for adviser. Knowing their lousy appointments manners (got stood up +6 times in the past, excuse being that I did not confirmed appointment)and I made sure that I got confirmation. So showed up 15min early, did re... read more

Erik D. 

on BBB

8 years ago

Poor customer service, 15.00 replacement cost to rush ship a new debit card after they sent the wrong card. Unwilling to waive fee after almost a combined hour on the phone. 

LaShawnda R. 

on BBB

8 years ago

Bank of America is trash. How do you change someone's PIN number for their card without them knowing and then mysteriously money is missing from the account. When you call them about it all they can say is, "Well from the notes it said your nephew called in to change the PIN and said you wanted him to take money out????" What bank would allow this? Sounds like an inside job. Get it together!!!!! I will be blasting your social media too!!!! 

Cookeya N. 

on BBB

8 years ago

Absolutely the worst experience of ** life dealing with Bank of America!!! I opened up an account online on 8/22/2017, later I called the customer service number to get the banking information to update ** direct deposit and I was told that since I opened the account online I have to go into the branch, show 2 forms of identification and the banker will give ** the information and that's what I did the very next day 8/23/2017 since then I've received ** debit card and welcome letter in the mail. Now here we are 8/31 (** payd... read more

Clarissa S. 

on BBB

8 years ago

My account was with Bank of America. I frequented the branch on ************* in ************. First, the $12 monthly fee. I was told with direct deposit, which I had, I would not be subjected to this fee. There is a monthly auto debit to my account the money was there but the bank charged me their fee and then returned my auto debit as NSF charging me $35. This month I deposited cash to my account to cover the same auto debit, despite the balance showing there were sufficient funds i was charged another $35 NSF fee. I went ... read more

Lori S. 

on BBB

9 years ago

Your money is not safe at boa. Especially in the Lowell ma branch. They do check signature page to insure signatures match. They will not call to verify anything, for example when someone comes in several days in a row and empties an account of over 74,000 dollars. Never called the only person on the account to verify when completely out of banking patterns. Allowed a person to empty my father's bank account to be drained while he lay dying in the hospital 

Elizabeth M. 

on BBB

9 years ago

I dealt with George Cremeans at your Columbus , Ohio branch for a new home mortgage. He was terrible. He wouldn't answer phone calls, texts , e-mails. We had to drive 40 minutes to give him some paperwork. We had to sign 1 paper 3 times because it wasn't done right. He had me take a picture of a paper over again because it was titled. He was rude. We had a closing time changed 3 times.& 4 different times in 1 day. He needs to have some training in dealing with people.