Merel F. on Yellow Pages
4 years ago
12/01/2016, 09:51 AM
While building our new home in Delray Beach,Florida, we decided to go to Baer's Furniture in Boca Raton to look at couches for our great room. Upon entering we were greeted by our salesman, Julian Caceres. Julian was kind and patient and made us feel comfortable right away. The showroom can be overwhelming, filled with enormous selections of home furnishings and accessories. We focused on what we came in for and tested out couches for comfort. Once we found the couches of our choice, it was time to pick the fabric. Julian introduced us to an in house licensed interior designer named Helene Brown.
Helene, was personable, patient and very knowledgeable. She offered to help us in our fabric selection and soon I was in love with the fabric and pillows for our new couches. In walking around the showroom, we found two tables that were floor models. One was a coffee table, one an end table. Loving a bargain, we scooped them up. That was enough for one day and we said we would be back the next day to see if Helene could help us with anything else.
We ended up furnishing our whole house with Helene. We communicated from NY by email and I sent helene pictures of things I liked. I had a budget and Helene respected that and stayed within it. Danielle Baer, the store manager and Vice President stepped in when necessary, to insure the best discount available for the furniture I selected. The value was superb.The process was fun and I felt secure that a designer was helping me to decorate the interior of my home. One year later I am still working with Helene, placing the finishing touches throughout the house. Everything looks beautiful and I am comforted in knowing that if there are any concerns down the road, Baer's will be there to address them.
I can honestly give the whole experience a 10. The delivery men were amazing. The communication was exemplary. Baer's calls before delivery, sends an email with tracking, and then the driver calls 30 minutes before arrival. The service man, Gus, who came to my home to fix a few little glitches, was amazing. When my two night stands did not exactly match, David Baer, worked with me personally to insure my satisfaction. We actually went to the warehouse in Pompano Beach and Simon Garcia, pulled six different tables for me to choose from. We used their in house financing ( synchrony) for many of the pieces and purchased insurance that covers the furniture for any future mishaps ( red wine drinker ).
I am glad to have found a company like Baer's. Living in a community of new homes, I recommend my neighbors to Baer's, knowing their experience will be as good as mine.
I wouldn't shop for furniture anywhere else.